20 useful apps for doctors and patients

CRM system

Forbes magazine cites survey figures from the research company BCG: 80% of their working time filling out documents. Because of this, they have no time to properly examine the person.

To avoid being included in these statistics, it is better to implement a CRM system. Specially developed software for medical centers generates all paperwork automatically. But this is only one of the functions, because the program is capable of automatically performing dozens of tasks for the doctor. Let's show how the software works using the example of the CRM system for clinics S2 CRM .

1. The entire medical history with prescriptions and consultations with doctors visited by the patient is stored in one client card. Even the analysis results are entered into the CRM, which means there is no risk of losing them in a pile of other papers.

The contents of the patient’s card in S2 CRM: on the left - personal data, accounts, patient log, examinations and appointments; on the right - all the changes, who made them and when, call records.

1. Patient registration is carried out electronically . Doctors see their schedule in an interactive calendar and know their workload in advance. In addition, all appointments are taken into account by the system automatically, so reports on the number of clients, cost of appointments and others are generated in one click.

The interactive calendar S2 CRM clearly shows the workload of doctors: the number of patients per day and the time of appointments

1. The widget for self-registration online on the website will appeal to clients, because they will be able to make an appointment with the right specialist themselves and not waste time on phone calls. Administrators, in turn, will not miss requests, as they will immediately go to the CRM.
2. E-mail and SMS mailing with reminders about the visit and promotions. It is enough to integrate CRM with mailing services and notify clients about important things, both en masse and selectively.

Managing specialist appointment schedules

1. To create a list
   of specialties and doctors, an employee with appropriate access rights opens the “Make an appointment with a doctor” application and goes to the “Settings” section.
2. On the “Specialties” tab, enter a list of specialties for which admission is being conducted.
3. On the “Doctors and Services” tab, fill in the data of doctors indicating their specializations.
4. To create a schedule
   , you need to go to the “Schedule Management” section. On the “Schedule” tab, select your full name. specialist and indicate the dates and times of the appointment.

Medical information system (MIS)

From January 2020, the Order of the Russian Ministry of Health comes into force, which obliges all medical institutions in the country to implement a medical information system (MIS) in order to switch to electronic document management and registration. The order contains clear requirements for the program:

• assistance in management decisions (automation of statistics and warehouse maintenance, reporting);
• patient flow management (electronic registration);
• generation of electronic records (collection, storage and processing of patient data, appointments, sick leave in electronic form);
• possibility for telemedicine services (integration with special software);
• support in conducting preventive examinations (automatic compilation of lists of the population in need of regular medical examinations and stages 1 and 2; identification of diagnoses that require an urgent response; exchange of data with insurance companies);
• organization of vaccination campaigns (maintaining lists of patients who received the vaccine; lists of post-vaccination complications; automatic compilation of reports and statistics).

The order applies to both public and private clinics. Professional programs for doctors will eliminate many errors associated with routine paperwork. Today in Russia many computer programs have been developed for doctors, and it is difficult to figure out which one is better. We studied MIS reviews and compiled a short list of the most popular:

• MEDODS;
• Medesk;
• MedElement;
• Clinic365;
• Infoclinic.

MIS are more aimed at managing the internal administrative affairs of a hospital. Using them, you can keep patient records, electronic cards, online consultations, and compile some reports.

But it doesn’t “catch” applications from the website and social networks, doesn’t send clients information about promotions or remind them about appointments, and doesn’t generate contracts and invoices using templates. But the CRM system can do all this. Moreover, it even meets the requirements for MIS.

Therefore, if you want to optimize not only internal processes in the clinic, but also communication with clients, then choose one program that will help with both.

Read on the topic By increasing customer loyalty, you can increase a hospital’s profit by 2.5 times in a year. Read our blog for tips and ways to attract more clients to your clinic.

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How to get medicines at home during a pandemic and self-isolation

A system specially created by the Ministry of Health of the Russian Federation is aimed at providing citizens with the necessary medications (both regular and prescription) during the aggravation of the epidemiological situation associated with the spread of coronavirus infection, when going out is prohibited unless absolutely necessary.

How to obtain medicines for citizens in quarantine

Order No. 198n of the Ministry of Health of the Russian Federation dated March 19, 2020 obliges all heads of clinics to ensure the possibility of remote prescription of medications and their home delivery.

You need to call the clinic where you are registered and call a doctor at home. If necessary, the specialist is obliged to arrange delivery of the drugs needed for treatment directly to the doorstep. The arriving doctor will prescribe the prescription drug on the spot. Delivery of medications is carried out with the help of social service employees or volunteers. If help does not come, you need to call the coronavirus hotline numbers: for all residents of Russia 8 (800) 2000-112; for residents of Moscow; for residents of the Moscow region.

It is strictly prohibited for quarantined citizens to leave home to purchase medicine on their own, even with a prescription form in hand!

How to get prescription or subsidized medications during self-isolation

To receive a new prescription, you need to call a doctor at home, after which you can order delivery by calling the coronavirus hotline 8 (800) 2000-112. Residents of Moscow over 65 years of age and people over 18 years of age with certain chronic diseases should be provided with home delivery of prescription or subsidized medications and prescription medical products by calling the Social Development Complex hotline +7 (495) 870-45-09. There is a hotline for residents of the Moscow region.

Also, Order No. 4n of the Ministry of Health of the Russian Federation dated January 14, 2020 established the possibility of issuing electronic prescriptions. That is, after confirming the diagnosis, the attending physician can write a prescription electronically and send it by email. Such a prescription can be presented on the screen of a smartphone or computer at the pharmacy. Relatives, acquaintances or volunteers can receive medications at the pharmacy with a prescription. During the pandemic, the Russian Ministry of Health recommended that doctors write prescriptions for patients with chronic diseases with a validity period of up to three months.

Medical reference books

Doctors often have to urgently administer drugs to patients to relieve pain, swelling, etc. But in order to correctly calculate the dosage, you need to make certain calculations. If a specialist is a beginner, then in a panic he may make a mistake in the calculations or take a long time, and this will cost the patient his life. If he had a program for a doctor to work with a special calculator, he would have calculated the dosage in a couple of seconds and saved the person.

This is, of course, an exaggerated example, but it shows that doctors need to have electronic reference books at hand in which they can quickly find information about drugs, diagnostics, etc.

There are now many such programs and mobile applications on the Russian IT market. Here is a short overview of the most popular ones.

Doctor's Directory

This is the most popular mobile application in the country. According to the developers, it is used by almost 600 thousand doctors in Russia and the CIS - and this is every second doctor.

The application helps make decisions on diagnostics, use of medications, learn medical news and the latest research, and consult government regulations for working with patients. It has more than 200 medical calculators and an electronic medical library built into it. And recently, a free API was developed for the application so that it could be integrated with the clinic’s MIS or CRM system and work with the directory directly on the computer.

ICD-10

The mobile application contains 3 databases: International Classification of Diseases (hence the abbreviation ICD in the name of the application), the effects of drugs on organs and standards of medical care. Its advantage is that it works offline, which means it is not afraid of Internet surges.

The doctor enters the name of the disease and sees its description and treatment tips on the screen. The second section describes how specific drugs affect organ systems. And the section on standards of care is constantly updated as new Federal Laws on Medicine are released and includes a list of more than 24,000 drugs with instructions.

Anatomy 3D Atlas

A program for dentists, rheumatologists, traumatologists, therapists - and almost everyone. Here the musculoskeletal system and internal organs of a person are drawn in 3D. Images can be rotated and viewed from different angles, and a description of their features and structure can be read.

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How to install the client recording application?

The “Make an appointment with a doctor” application is, in fact, the integration of your website and the Bitrix24 CRM. To install the application, you need to open the list of applications on the Bitrix24 website:

in the RU domain zone
in the UA domain zone in the BY domain zone in the KZ domain zone
On the application description page that opens, click the “ Install”

«:

Bitrix24

is a service that provides a full set of tools for organizing comfortable work for both large and small companies: a social network, tasks, calendars, online work with documents, a collective disk, video calls, chat, telephony, CRM and much more.

CRM

is a customer relationship management system. CRM in Bitrix24 is a convenient tool for collecting and storing customer data, managing transactions, monitoring the work of managers, analytics and forecasting. It simplifies the routine, speeds up making the right decisions and eliminates mistakes.

Getting started with Bitrix24 is easy - register your portal for free using one of the links:

in the RU domain zone in the UA domain zone in the BY domain zone in the KZ domain zone

in the COM domain zone

The application generates the code for a web form that must be installed on the site. Moreover, the platform on which the site operates does not matter; the form can be easily embedded anywhere on the site.

With the help of our integration, a two-way connection between the site and Bitrix24 is established. On the one hand, the data that the user entered into the form on the site goes into the Bitrix24 CRM for further processing. On the other hand, the patient will see the work schedules and availability of specialists that you entered into Bitrix24 on the website. Thus, your patients have the opportunity to independently choose and make an appointment with the right specialist, based on his workload. Plus, inside the application you can see a workload graph for specialists and the entire clinic.

Using the “Make an Appointment with a Doctor” application, you and your patients gain mobility, since you can now see and manage your schedule not only from your computer, but from any device and place with access to the Internet.

Online services and telemedicine

According to a study by Ernst&Young, 48% of Russians surveyed admitted that they cannot pay for medical services in paid clinics. But at the same time, 40% announced increased requirements for the quality of medical services.

To optimize patient costs and not lose income at all, doctors are switching to online consultation formats. According to the marketing director of the Moscow KDL laboratory Timur Morozov , their cost today is about 20% lower than an appointment at the clinic. At the same time, patients do not spend on travel and do not sit in queues. And for residents of the regions, remote consultations are almost the only opportunity to get an appointment with Moscow doctors.

The first services appeared in 2020. But for now, you can’t write prescriptions or make diagnoses through them—doctors can only assume the disease and advise how to relieve pain symptoms and interpret tests.

From January 2020, the Order we wrote about above comes into force. It regulates the possibilities of telemedicine. Most likely, doctors will be able to write prescriptions, make diagnoses, monitor bedridden patients, etc.

Telemedicine programs are not the easiest, but you will have to learn them

To introduce telemedicine services into a clinic, you will have to connect special software and integrate it with an MIS or CRM system. Unlike Skype, these programs expand the capabilities of doctors: they can upload high-quality X-rays and MRIs, exchange these files with patients and between other doctors, and hold online consultations with professors from different cities and countries. Telemedicine is not just five-minute consultations with a client, it is an opportunity to simultaneously consult with a more qualified specialist, or to redirect the patient to him.

Here are the most functional programs:

• Doxy.me
• AMC Health
• SwyMed
• Mend
• Teladoc

You need to “catch” patients to whom you will provide telemedicine services on online platforms. We studied various reviews, read interviews with experts and compiled a list of the most popular ones.

ONDOC

This is an online service with a unified database of medical prescriptions for its users. They have a personal electronic card that stores records of illnesses, appointments, consultations on the website and appointments with doctors in clinics. You can synchronize fitness bracelets with the card and broadcast blood pressure and heart rate readings. All this helps doctors create a picture of the patient’s health every time he visits. You can communicate with patients via correspondence chat or video conference. The service also allows you to make an appointment at the clinic. Patients leave reviews, but they are not visible - they are available only to the heads of medical institutions where specialists work.

Online Doctor

The service is exclusively for online consultations, around the clock. The popularity of the service is proven by statistics: 32% of clients seek confirmation of their doctor’s opinion or consultation on an established diagnosis, and another 20% for acute conditions. Here patient reviews are visible to everyone.

DocDoc

More than 2 million users are registered on it. This is one of the few services through which you can receive offline appointments and provide telemedicine services. Patients write reviews about specialists, who thanks to this earn a rating on the site, which affects the number of requests.

Programs for doctors in Russia are becoming mandatory. They will be able to examine patients better and, through online consultations, earn more. Stay in touch with patients and implement a CRM system for clinics. To understand that the functionality suits you, register S2 system and use the maximum tariff for free for 7 days.

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Author: Natalia KHALZOVA

DocDoc.ru

Another extremely popular site on the domestic market called DocDoc provides worthy competition to the ProDoctors service. The number of patients using its services has now exceeded 2.2 million. In addition, the portal database contains:

• more than 270 thousand reviews;
• more than 166 thousand medical specialists of various profiles;
• 3,687 healthcare institutions collaborating with the online service and located in 14 of the country’s largest cities.

Features and advantages of the portal

The most important feature of DocDoc, which is also a key advantage of the service, is providing the patient with the opportunity to choose from a large number of medical institutions and the doctors working in them. In addition, portal users can:

• make an appointment not only for an appointment, but also for diagnostics, both in a public and private clinic;
• undergo a comprehensive medical examination;
• get expert advice online;
• use the service both from a desktop computer and from a mobile device. In the second case, you need to download the mobile application.

Registration and authorization on DocDoc.ru

To register or authorize on the DocDoc website, you must follow the appropriate link. It is activated by clicking on the “Personal Account” button, which is located in the upper right corner of the main page of the Internet resource.

Registration rules require entering the user's mobile phone number. It is used to send an SMS code required for authorization on the site.

The authorization procedure in the online service occurs in a similar way. Successful login to the system’s personal account provides access to the full range of portal functionality.

At the same time, the procedure for making an appointment at a specific clinic or with a specific specialist takes place in a standard manner for such events: the patient has the opportunity to make a choice based on the geographical location of the medical institution, the profile and qualifications of the doctor, as well as reviews of other patients.

Medicine

A program for synchronization (harmonization) of human physiological, emotional and mental systems (based on the influence of an individual color code).. Here you can

Program version:

1.0
Program size:
270 Kb
Downloads:
1508
Stress Browser
Description:

A program for analyzing stress echocardiographic tests with various stress agents, generating medical opinions and creating databases of studies performed. Shareware versions in Russian and English.. Here you can

Program version:

1.0
Program size:
6.01 Mb
Downloads:
1430
VS-FIT 1.0 Demo
Description:

VS-FIT - Flat stomach - is your personal fitness trainer. He will help you find the reason why your stomach is not flat and suggest the optimal exercise program for you.. Here you can

Program version:

1.0
Program size:
942 Kb
Downloads:
864
AIS “Medical Practice”
Description:

Medical information system for individual work of doctors of the following specialties: Gastroenterologist, Therapist, Surgeon, Neurologist, Ophthalmologist, Gynecologist, Otolaryngologist, etc. Maintaining electronic outpatient records (scheduling patient appointments, entering examination results; printing loose-leaf sheets, forms, directions, prescriptions), statistical data processing (standard reports, built-in report designer). Huge possibilities for modification: creating your own directories, input forms, queries, printed forms; development of new jobs.. Here you can

Program version:

1.01
Program size:
29.92 Mb
Downloads:
3860
Workstation of a general practitioner (family)
Description:

The family doctor's workstation ensures the maintenance of complete electronic outpatient records. Statistical reporting - forms 0/39u-VOP, 0/30u-VOP (site passport) and No. 1-VOP - are filled out automatically on the basis of outpatient cards. There is a system for scheduling appointments, vaccinations, etc. Full support for work in a day hospital is provided. The doctor's website is being generated.. Here you can

Program version:

05
Program size:
6.34 Mb
Downloaded:
8742
AWS MV AVICENNA: DOCTOR (andrology - sexology)
Description:

The doctor's workplace MV AVICENNA: DOCTOR (andrology - sexology) is designed to organize a specialized medical complex on a personal computer, which automates the daily work of an andrologist-sexologist with patients and allows for many modern types of examinations. The doctor's workplace allows you to: register and record patients for appointments with the choice of day, time, office and printing of an appointment ticket; receive patients and perform specialized types of examinations; fill out, view, edit medical documents using generated and supplemented reference books; print medical documents on matrix, inkjet and laser printers; create and maintain doctors’ work schedules and patient appointment logs; provide automatic authorization of access to medical documents. The doctor's workplace contains a large set of medical documents and can easily be adapted to the conditions and characteristics of the work of a particular specialist. The doctor's workplace is distinguished by a carefully designed user-friendly interface, the presence of context-sensitive help information, the use of a fairly simple and reliable system for restricting access rights, and protection from incorrect user actions.. Here you can

Program version:

2.0
Program size:
2.28 Mb
Downloads:
1816
Atlas of histology
Description:

Knowledge about the structure of human tissues is basic for a clinician, as well as for a biologist. At the same time, the most important element in mastering normal human histology is the study of the micropicture. In this publication, we have collected the most important microslides and marked all the necessary elements on them. But the most important thing is what's on the screen. You get the same image as with microcopying, without “additional drawings” and idealization.. Here you can

Program version:

demo
Program size:
957 Kb
Downloads:
5460
DATABASE “KONUS.03”
Description:

Obtaining information about honey manufacturers. equipment; suppliers' addresses, prices; about the main technical and operational characteristics; search for products based on characteristics such as brand names, designations, manufacturers, countries of origin of products.. Here you can

Program version:

03
Program size:
13.35 Mb
Downloads:
1377
Bönninghausen
Description:

The program is intended for homeopathic doctors and is an electronic version of the “Repertory of K. von Bönninghausen” by S. Boger. Allows you to carry out repertorization using the following methods: - simple truncated method; - “St. Andrew’s Cross”; — “Goering’s tripod”; - according to the “key” symptom; - “double repertorization” method. Here you can

Program version:

1.0
Program size:
641 Kb
Downloads:
2806
Bronchoscopy
Description:

Creates a protocol for bronchoscopic examination. It saves a list of users, the name of the institution, compiles a database of your findings, maintains statistics and a patient log, and displays the research protocol in Word. There are manual and automatic methods for drawing up a protocol. Detailed statistics are kept. Here you can

Program version:

2.0
Program size:
794 Kb
Downloads:
3473
Pages: 2

Program for the clinic. Program for a medical center. Patient registration.

If you need to automate the management of a clinic or medical center, then you are on the right track! The medical program will allow you to keep records at the medical center and compile an up-to-date list of services provided and goods sold. The platform allows you to independently add your own parameters - columns to tables. The program for the clinic allows you to keep records of patients and make them appointments with specific specialists or departments of the clinic. The main form of the program is “making an appointment.” It indicates the date and time of the appointment, the patient, the department of the medical center, the doctor and the main service planned at the appointment (for example, an initial consultation). The program for the clinic contains a single database of patients and when making an appointment, the patient is selected from the general database or promptly entered into this database if the program does not find him in the system. Patient registration allows you to enter any necessary data and information about the patient: his last name, first name, patronymic, passport details and contact information, compulsory medical insurance and voluntary medical insurance policies, etc. Patient registration in the clinic can attach images and files. This could be, for example, a scan of a passport or an ultrasound image of a patient.

The program has the ability to keep records of clinic staff. For example, you can maintain a separate shift schedule for employees.

Control and accounting in the medical center is also carried out on the movement of financial resources. First of all, clinic automation will help keep records of all payments and debts for patients. You can enter both positive payments (income) and negative payments (expenses) into a special payment table. The program will show the Administrator what prepayments have been made and what debt remains with the patient. A medical center management program will allow you to take control of all the company’s expenses: rent, employee benefits, renovation of premises, accounting for current expenses. The system allows you to add expense items and make negative payments on them. With this approach, the clinic’s automated system provides the opportunity, through built-in reports, to show where money is mainly spent and where the organization’s budget can be optimized. The medical center program will improve the level of service and quality of services provided, which in turn will certainly attract new clients and, with them, profit. If you have a small medical center or private clinic, then the program will completely cover the issues of accounting for all objects and operations.

The medical program "YuKoSoft Medical Center" is a universal platform where our specialists can add missing fields, reports, printed forms and other modules. The patient registration program in the clinic and automation of the medical center will no longer seem like an overwhelming task if you use the right tool in the form of a universal accounting system for the clinic.

In the program you can change the appearance of tables and card forms, add new columns, directories and tables, create printed forms based on samples, etc.

Screenshots

The main form of a medical program for a clinic and medical center. Schedule of appointments with doctors. An appointment schedule for departments of a medical clinic can also be used.