My personal account in Megafon did not work for several days, and then it was blocked for no clear reason

Download the MegaFon application to your phone

The application is available on both Android and iPhone.

For Android

If the user has a smartphone with the Android operating system, then the algorithm of actions will be as follows:

1. Go to the Google Market or Google Play application, enter the word “Megaphone” in the line and click on the “Search” button;
2. Usually the software you are looking for is at the very top among all the proposed software, you need to select it and click on the “Install” button;
3. After downloading and automatically installing the application, the user will need to log in to his personal account.

For iOS

The app is easy to download as it is freely available. The procedure for this operating system will be different:

1. The user needs to go to the Apple Store and type “Megaphone” in the search bar;
2. Next, the application will be downloaded and then installed. You will need to wait a little;
3. Then you need to log into the application and start working.

For Windows

This is a rare OS on a phone these days, but you can use software from your provider on it. The user needs:

1. Press your finger on the Windows Store icon, then type the name of the desired application to download in the search window. Select “My Megafon” and agree to download;
2. The application will be automatically installed on your phone after downloading.

Differences between applications for different operating systems

There are several versions of applications for different types of devices. Three programs are designed for installation on smartphones and tablets, and two are designed for installation on computers.

For Android

If your smartphone or tablet runs on Android, then you need to follow these installation instructions:

• They go to the Play Market store, the shortcut of which is on the smartphone screen;
• Enter “MegaFon” into the search bar; Personal Account;
• Next, install the program. Downloading an apk usually takes no more than a minute.

Utilities must be downloaded online, so you must first connect to the Internet.

To register in the system, just enter your phone number and then add the code from the received message.

For iPhone

You can also install My MegaFon on the iOS operating system. The program is installed on iPhones according to the following instructions:

• Open the App Store application store;
• Select the “Applications” item;
• Near the item of available categories, click on the “See all” button;
• A list opens, at the very bottom there is a “Utilities” item;
• Find “MegaFon Personal Account” and download it.

Open the installed program, enter your number and the code received in the message. After this, you can fully use the utility.

For Windows

There are few owners of mobile devices running the Windows operating system, but MegaFon has taken care of them too. You can download the utilities from the Windows Store. installing the program is almost no different from the steps that should be performed on iOS or Android.

The utility updates automatically. If the settings on your smartphone are set to update the program manually, then you should download the new version manually.

Why do you need the MegaFon application?

The mobile application has an advantage over a personal account on the official website due to its mobility. The user can use the software from the phone, connecting to Wi-Fi or the mobile Internet. The information content does not suffer; the necessary data is displayed in the program.

Using the application, the user can perform many operations; they are described in the table.

change Password

If the user suspects that his page has been hacked, he should change the password and deactivate the automatic login mode. This operation can be performed in the “Settings” category. The user will need to indicate the old password and come up with a new one in the next field.

To obtain an access code, you will need to dial the key combination *105*00#.

Subscribers do not have access to information about who exactly could access their profile. However, it is possible to request data on all authorizations and thus track the login of other persons. To do this, just activate a simple SMS notification service. When other people log into their personal account, a notification about completing the authorization procedure will be sent to their smartphone number. If any problems arise, users can contact the contact center for assistance.

Login and registration to your personal account

After the software from the operator has been successfully downloaded from the mobile market or from the official website, you need to register in the program . To do this you need to do the following:

1. Regardless of the Internet used (mobile or Wi-Fi), the user will need to enter his phone number as a login;
2. If the subscriber has previously logged into his personal account on the company’s official website using a browser, then he can enter the previous password. Next, click on the “Login” button and check the “Save number” checkbox for convenience, then you will not need to enter data each time you log in;
3. During the first authorization, the client may not have a password; it is generated as a random set of characters by the provider itself. The user needs to make a request by clicking on the green command “Forgot your password?”, after which a new SMS message will be sent to the entered subscriber number within 5 minutes. The resulting password must be copied into the window; you can click on the closed eye icon to view and make sure the characters typed are correct;
4. It is recommended to set a PIN code; it provides protection against fraudsters if the phone is suddenly lost. You will need to enter it every time you log in. You need to set a combination of numbers and remember it. If the user does not want to set a PIN code, then they need to click on the “Skip” button.

After successful authorization, the user will be taken to the main menu of the software, where the balance, main sections and application options are displayed.

If it doesn't work on your TV

The main reasons why the service malfunctions when using it on a TV is due to incompatible operating system compatibility. For correct operation, the device must have the Smart TV function and have an access point to the network space. This category includes LG and Samsung with production no earlier than 2013.

Registration

If you are already registered in the service, then download the official Megafon.TV application on your TV. Once launched, enter your contact information and password. In your personal account, select TV channels or movies. If you do not have an account, you will be asked to go through the initialization procedure. To do this, enter your phone number and confirm it using the code that will be sent as a notification. If you entered the information incorrectly, you will not be able to launch the application.

Work through the set-top box

If the TV does not support the Smart function, then it’s okay. You can synchronize it with other devices. There are two options:

1. Buy an HDMI cable, connect it to the computer on which the service is installed and transfer the image with sound. To do this, set the split screen settings on your desktop PC or laptop.
2. For such purposes, a special set-top box called “ChromeCast” has been implemented. It is compatible with Android or IOS operating systems. Connects to the HDMI slot of the TV. Information is transmitted via Wi-Fi wireless communication. You can display images from your smartphone or tablet on a large screen without losing quality.

Internal System Error 2 and Error 00

When trying to log into your Personal Account from a computer, the subscriber may encounter internal system error #2. It often occurs together with internal error 0 (or 00). In this case, the user sees the message: “Error 00. Internal system error #2.”

This type of error combines several different reasons that prevent the user from logging into their account. This is what internal system error 2 means in Megafon:

• several attempts to log into your account from various devices in a short period of time;
• entering an incorrect login or password several times in a row;
• transmission of incorrect data by the browser when automatically logging into your account;
• problems with the browser (conflicts with installed extensions and add-ons);
• technical work on the Megafon website;
• provider server overload.

Personal account features

Using this service, users are freed from the need to personally visit the company’s office to resolve various issues. Using short request commands, subscribers can quickly receive the necessary service.

Each subscriber's profile contains a huge number of interesting functions for users. Subscribers can independently activate or deactivate various services, change the tariff, clarify the cost of services and more. Also, users can monitor their account status and analyze their expenses.

The subscriber can generate a report on all completed transactions. In the payments section, users can top up their account and use . Here you can even activate the automatic replenishment function, as a result, when the account is less than the specified amount, the funds will be transferred to the balance of your mobile phone. To activate this function, you will need to provide the necessary card details of any bank.

Each MegaFon subscriber can take advantage of bonus points (BB), which are awarded for replenishing their account. Bonuses are exchanged for a free package of messages, a package of free minutes for calls, Internet traffic, roaming. The listed opportunities can be used by going to the “Spend bonuses” category. BBs also accumulate when a client buys a mobile device, and when using any services from MegaFon.