Instagram is one of the most popular social networks in the world, and therefore, when it suddenly stops working, some users even feel heartbroken. As a rule, Instagram servers are quite reliable, but anything can happen. It is for those unfortunate cases when the application still does not work that we have compiled a list of ways that can help you correct this misunderstanding.
Check if Instagram is working
If Instagram isn't working for you, it probably isn't working for others. Before taking any more drastic measures, check whether the problem is with the servers of the social network itself.
There are several sites that allow you to do this, but we recommend using Down Detector. Just go to the Instagram page on the Down Detector website, and it will show what is currently happening with your favorite service: “No problems at Instagram”, “Possible problems at Instagram” (Possible problems on the Instagram site) or “Problems at Instagram” (There are problems on the Instagram website). You can also report any issues you notice to alert other users.
If the problem with Instagram is its servers, there is little you can do except wait. If this is not the case, then continue down the list.
Why Instagram doesn't load on my computer
If Instagram doesn’t load on your computer or starts to freeze a lot, the problem is an incorrectly selected software component. Professionals advise installing Windows 10, which will prevent the social network from glitching. If you can’t purchase an OS, and the web resource definitely lags, you need to carry out the following manipulations:
- make a transition to the official Instagram resource;
- log in to the start page;
- open the block with three stripes (settings);
- check the box where temporary profile blocking is displayed;
- enter a possible reason for blocking the account;
- confirm the actions taken.
After completing the described steps, you need to wait for 2-3 hours. After reviewing the actions by the site administration, re-authorize and calmly use the capabilities of Instagram.
The described article indicates the reasons why Instagram does not load the main screen on a mobile device or desktop computer. After carefully familiarizing yourself with the solution methods, you can independently correct the current situation.
Restart the Instagram app
If everything is fine with the Instagram servers and it still doesn’t work for you, try closing the application and opening it again. You just need to close the application, unloading the device from its memory, and not just minimize it.
Restarting the app may be a quick fix, but if the problem is more serious, it will require further action.
Reason 2: smartphone malfunction
Next, it would be logical to suspect incorrect operation of the smartphone, which resulted in the inability to publish photos on Instagram. The solution in this case would be to reboot the smartphone - quite often such a simple but effective step allows you to troubleshoot a popular application.
Update the Instagram app
Closing and reopening Instagram will solve most problems, but if this does not help, you should definitely make sure that you have the latest version of the application installed. Newer versions often contain bug fixes in addition to new features. Checking for updates for Instagram, like any other application, is very simple: open Google Play > open the menu by clicking on the “burger” icon in the upper left corner > open the My apps and games section > click the “Update” button next to the Instagram application, if it is available.
What to do if you don’t post photos on Instagram
If you can’t upload photos to Insta, the user begins to panic. Don’t be scared, you need to soberly assess the situation and calculate the causes of the breakdown. Then it will become clear what to do next.
- If the source of trouble is the incorrect operation of Insta, you should clear the cache or reinstall the application. To reinstall, remove the old version, then download the new one and install it.
- If you need an update for your phone, you should check for new software. To do this, go to settings, select the main section, click on software update. The update check will start. If any are found, then you need to start downloading and installing them.
Sometimes the reason lies in the temporary blocking of the Instagram account. This usually happens when the rules for using the application are violated. When the blocking period expires, the functionality of the utility will be restored, the main thing is to prevent new violations.
Check your internet connection
If your Instagram account is not loading or you are unable to load images, it may be due to your internet connection. If you are using a Wi-Fi connection, there are several methods, any of which can solve the problem with loading the social network. Try each item in the list below.
- Turn off cellular data and switch to Wi-Fi.
- Move closer to your router.
- Reboot your router, even if your internet is working on other devices.
If none of the above methods work, try turning off Wi-Fi completely and see if Instagram works over your mobile network. If this happens, it's time to buy a new router, but if not, then it's time to move on to the next potential solution.
Instagram app update
In 80% of cases, a problem in the operation of a social network occurs due to a lack of updating.
To restore access to Instagram you need on Android:
- Go to Google Market.
- Type “Instagram” in the search bar.
- Open the first search result - click “Update”.
- Wait for the installation process to complete.
If Instagram does not open on your iPhone, you also need to install the update. This requires:
- Go to the App Store.
- Wait until all updates are searched.
- Select Instagram – click “Update”.
If the updated files were installed correctly, the application will be restored.
Restarting the device
Sometimes Instagram gets stupid, doesn't respond to requests, or freezes completely. This is due to phone problems.
To resolve the error, you need to restart your mobile device:
- Press the phone's power off button.
- Wait until it turns off completely.
- Turn on your smartphone.
- Wait for all background applications to load.
- Enable Instagram.
Most often, after such actions, you can be sure that Instagram will work and the phone will stop freezing.
Reinstalling the Instagram application
Updates allow you to add new functionality and fix security issues. Sometimes there are times when installing new files causes a black screen when opening Instagram.
To solve the problem, you need to reinstall the application:
- Go to phone settings.
- Find the “All Applications” section.
- Select “Instagram” and click “Delete”.
- Wait for the process to complete - open the Play Store.
- Reinstall the social network.
After this, functionality will be restored.
If Instagram does not open after updating on iPhone, you also need to reinstall the social network:
- Press the shortcut with your finger.
- Select "Change program order".
- Click on the cross in the corner of the shortcut.
- Confirm the action by clicking on the inscription: “Delete” or “Done”.
Once the app is uninstalled, you need to find it in the App Store and then install it again.
I don't receive a verification code on Instagram
Checking your Internet connection
Sometimes users notice that the phone does not load Instagram. This happens if the Internet connection is poor.
To make sure that the problem is related to low speed, you need to:
- Open browser.
- Go to the speed test site.
- Click the “Start” button.
- Wait for the verification to complete.
If the speed is low (less than 2 Mb/s), you need to find a stable 3G or 4G signal. In some cases, you may need to go outside. If you cannot find a stable signal and Instagram does not open, it is recommended to connect to high-speed Internet via Wi-Fi.
When the speed is restored, the social network will begin to load. For comfortable work you need Internet with the following bandwidth:
- 2 Mb/s – downloading pictures;
- 4 Mb/s – viewing video 480 p;
- 6 Mb/s – launch video 720 p.
To find out the maximum Internet speed, you need to visit the official website of the provider.
Updating your smartphone OS
Instagram is buggy or does not launch at all if there is no compatibility with the operating system. Most often, the application notifies the user that OS components need to be updated.
To install a new system you need:
- Go to settings (gear icon).
- Open the “About phone” section.
- Select "Update System".
- Click "Check".
- Click “Update”.
After rebooting the smartphone, the functionality of the social network will be restored.
On some phone models, it is not possible to update the system, which means that problems on Instagram will not disappear.
In this case, it is recommended to install the new OS version manually:
- Download the firmware from the official website of the phone manufacturer.
- Install the program to install the new OS.
- Turn off your mobile device.
- Connect your phone to your PC.
- Proceed with flashing the firmware of your smartphone.
After 10-15 minutes, the process will be completed and Instagram will start working correctly. If a shutdown occurs during the update, you will not be able to repair the phone on your own.
Reboot your phone
As with many technical problems, the easiest and most effective solution is to restart your device. When Instagram doesn't work, why not apply the same logic.
Reboot your device and this can instantly solve your problems with your favorite social network. Simply press and hold the Power button and then select Restart. If that doesn't work, move on to the next item on the list.
Uninstall and reinstall the Instagram app
Sometimes, when installing or updating Instagram, an error may appear due to which it stops working. The only way to fix this is to uninstall and reinstall the app. This is not at all difficult to do: open “Settings” > go to the applications section “Applications and notifications” > find Instagram in the list and click “Delete”.
Now all you have to do is find Instagram in the Google Play app store and reinstall it. Your device will automatically install the latest version of the app, but you may need to re-enter your login information.
Video does not load on Instagram: reasons and solutions
Often, users are unable to post not only photos, but also videos on their page. This happens due to a weak signal or low 2G/GPRS connection speed. When using an outdated version of Instagram, you also need to be prepared for the fact that you won’t be able to share the video. This may be interfered with by third-party programs that are considered “helpers” and the use of the device’s “Gallery”. The social network does not yet support the new video file formats FLV and WEBM, so it is better to convert videos to MP4.
We have already talked about why the post is not published on Instagram. But with video this also happens due to the application not matching the current OS version. Officially, mobile software is compatible only with three operating systems:
- Windows Phone – version 8.0;
- Android – from version 2.2 and higher;
- iOS – 7.0 and older.
If the settings do not match or the device is running on Symbian or Bada, you will not be able to share the video. And you shouldn’t even try to somehow solve this issue. The only way out is to buy a new phone.
Check the list of known issues
If you've tried all the methods on our list and Instagram is still not working, it could be a known app bug that the Instagram developers are already aware of and are working on fixing. You can track these issues and bugs on Instagram's known issues list.
There may be workarounds for these known issues, so be sure to check the link above.
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Reason 8: device is out of date
Things get more complicated if you're using an older device. In this case, there is a possibility that your gadget is no longer supported by Instagram developers, which means that updated versions of the application are not available to you.
The Instagram for iPhone download page states that the supported device must be at least iOS 8.0. For Android OS, the exact version is not specified, but according to user reviews on the Internet, it should not be lower than version 4.1.
As a rule, these are the main reasons that can influence the occurrence of problems when publishing photos on the Instagram social network.
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