What to do if VKontakte music and videos do not play?

High server load

This option may be considered. Let's say that you decide to watch a certain video during the greatest influx of users, say, at 21:00. Theoretically, the server on which the video you need is located may be overloaded, and accordingly, the video either does not play at all or is constantly paused. In this case, there are several solutions.

First, try to find a similar video. Surely it will be located on another server, which will be less loaded.

And secondly, if you are trying to watch a video in FHD quality, select the broadcast type 360p or 480p. Such videos load much faster.

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Let's go through our list from top to bottom - let's start with a simple one, checking the quality of the Internet connection.

Bad Internet

So, if you can’t play a VKontakte video on your phone, why not check if it’s loading, for example, on Youtube? The same applies to your computer - go to any other sites, not necessarily video hosting sites, and check if there is a connection. If sites open, find any video and play it (not on VKontakte). If your Internet speed is poor, the video will play slowly, stop, or won't load at all. What to do?

Make sure you don't forget to pay for the network and don't run out of data;
Turn WiFi on/off;
Reboot your device;
Call your provider and find out if there is any technical work being done on the line.
Wait.

Technical work on the social network site itself

As a rule, during the period of system reboots or testing, the site does not work completely. There is nothing you can do or influence the situation in any way. We recommend waiting patiently for the launch. Remember, the developers are trying for their users and, perhaps, right now they are testing some super-cool feature!

Incorrect download or copyright violation

If you are trying to understand why a VKontakte video does not play on your phone or computer and none of the reasons apply, perhaps the problem is in the video itself. VK blocks materials that violate the rights of copyright holders. Another option is that the loading was performed crookedly. The only way out is to find other similar content, because there are a lot of duplicate videos on VK.

Prohibited Content

If VK blocked a video because of its inappropriate content, nothing can be done; it will not be played here. Look for material on other video hosting sites.

Server overload

To understand why video on VKontakte does not work during rush hour, imagine the enormous load the servers experience when a multi-million audience simultaneously tries to access the content stored on them.

VK uses many storage servers, look for a similar video in another account. Probably, the other video is on a different server that is not too overloaded;
If the video plays, but constantly slows down or freezes, select a broadcast type of no more than 360p;
If all else fails, wait a bit and try again.

Unsecured connection

You need to enable the HTTPS protocol and then the problem will be solved forever:

Go to your profile settings - click on the small avatar in the right corner of the screen;

Select the “Security” section;

Make sure that the line “Always use a secure connection” is checked.

Blocking by antivirus

If your antivirus program is blocking the download, you might want to listen to it. If you still need this video to play, disable your defender for the time being. You can also add the VK site to exceptions.

Check your connection speed

The problem, however, may not be with the server at all, but with the speed of the user's Internet connection. So, if the speed is not enough, the video will either slow down or refuse to play. The solution is the same - select the 360p broadcast type. Yes, you will lose a little in image quality, but the video will start loading.

But if the problem is with the Internet provider, you have no choice but to wait for the problem to be fixed, which will increase the speed of your Internet connection.

Low internet speed

If the video loads, but it happens very slowly, there are problems with the network connection. You should measure your Internet speed and contact your provider if necessary.

Attention! Slow loading may also occur when using a VPN or proxy server. This should be taken into account by residents of Ukraine who use such tools to bypass VK blocking.

When visiting a social network through an application using the mobile Internet, you may experience connection speed drops in places with poor network coverage.

The information presented will help you understand why VKontakte videos are not viewed. It is necessary to exclude possible causes one by one in order to decide how to proceed further. Often the video does not play due to outdated cache or software, a virus, or a poor Internet connection.

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Secure HTTPS connection

Some time ago we talked about what to do if audio recordings in VK are not played. In one of the points in our article, we advised to enable a secure HTTPS connection. So, it turns out that this simplest method also works in the case of videos.

To enable the HTTPS protocol, on your page, click “My Settings” and select the “Security” tab. Here, check the box next to “Always use a secure connection (HTTPS)” and be sure to click on the “Save” button.

This method has helped many users.

Update your video card driver

To be honest, it is unlikely that the problem with video playback is with the video card drivers, but it is still worth trying to update them. To do this, go to the official website of the manufacturer of your video card (probably ATI Radeon or NVidia), find the section with drivers, select your video card or series, download the driver and install it. Restart your computer if necessary.

User problems

Problems that arise on the user's computer are most likely. They can be related to both device drivers and installed applications.

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Browser

There are several options for browser problems and their solutions. Let's take Google Chrome as an example:

Obsolescence of the browser and its extensions . To check if this is the reason, just go and see if the video is played through another browser. If this is the case, you should update your browser:

In the browser window, click on the “ Menu ” button and select “ Help ”, and then “ About the browser ”;

In this section, the browser itself will begin searching for and then installing updates ;
After which you will need to restart the program;

Cache full:

Go to the browser menu, select the section “ Additional tools ” and “ Deleting data on pages viewed ”;
Clear cache box and clear the history.

You should regularly update and clean your browsers so that they work correctly and such problems do not arise.

Adobe Flash Player

Since most websites use Flash technology to play videos, users need to have the latest version of this program on their device. The solution to this problem is simple:

Go to the Control Panel of your computer and select “ Uninstall programs ”;

In the list of all programs, select Adobe Flash Player and right-click on it. Select “ Delete ” and wait until the process is completed;

Go to the official website of the application and uncheck the boxes from the proposed additional programs. Then click the “ Install Now ” button;

Complete the installation process and click the “ Finish ” button when completed.

It is also worth mentioning that during installation of the player you should close active browser windows.

Problems with the video card

There may also be a conflict between video card drivers and Vkontakte servers. This problem can be fixed in 2 clicks:

Open the required video and right-click on it. From the drop-down menu, select “ Options ” and uncheck “ Enable hardware acceleration ”;

To restart a computer.

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Most problems with video playback in VKontakte can be solved quite simply and quickly. You just need to spend time and find out what the reason is in order to solve it in a few clicks.

Clear your browser

It's much more likely that the solution lies in the browser. You need to clear the cache. This is not difficult to do. For example, in Google Chrome, as well as other browsers that are built without the Chromium engine (new Opera, Yandex Browser, etc.), you need to press the CTRL+SHIFT+DELETE buttons. A window will appear. Here, select “Images and other cached files” and check the box next to it. Then select the period (it is better to select “All time”) for which you should delete files and click “Clear history”.

You can also delete cookies, just remember that you will be deauthorized on all sites where you were previously authorized. And if you forgot the password for some resource, you will have to recover it.

If that doesn't help, try changing your browser.

Flash player update

In fact, Adobe Flash Player is no longer needed to use VKontakte, since the site works using a different technology. However, in VK you can find videos from other resources that will not be played without a flash player. In this case, Flash Player really needs to be either installed, or if it is already installed, then updated. You can do this using the official Adobe website.