Why are files not uploaded to the mail cloud? Cloud Mail ru

What is an email attachment?

A simple email is unformatted text. An attachment is a file attached to a message. This is usually how users send each other things that cannot be sent as plain text - pictures, videos, archives, presentations, etc.

Attachments can be in the form of a binary or rich text file. They are encoded when sent and decoded when received.

You can attach multiple attachments to an email. However, many email services set limits on the size of sent files.

For example, in Google mail (@gmail.com) the total weight of all attachments should not exceed 25 MB. Otherwise, the files will be uploaded to Google Drive, and the recipient of the email will receive a link to them.

Similarly, in Yandex.Mail (@yandex.ru), if the size of attachments exceeds 25 MB, the files will automatically be uploaded to Yandex.Disk, which all users of this mail have.

Mail ru mail (@mail.ru) a file that is attached to mail and has a size of more than 25 MB is also uploaded to the cloud. Such files are sent to the recipient as a link. They are marked with an icon and have a certain shelf life - 90 days from the date of placement.

Why can't the attached file open and how can I fix it? Let's look at six possible reasons.

Sites that give away clouds for free

Yandex.Disk is a cloud service from Yandex. If you have mail there, then you also have such a disk. 10 GB is given free of charge and forever.

To receive Yandex.Disk, you need to open the website yandex.ru and go to your mail. Then open the “Disk” tab (at the top).

They will greet you and offer to download a special program to your computer for convenient work with Yandex.Disk.

It’s better not to do this right away - you can always install it later. I recommend closing this window and first learning how to use Yandex.Disk without the program.

That's all! Upload files, sort them, share, delete. In general, you already have a cloud. There are even some files and folders with files already loaded onto it for example.

To further access Yandex.Disk, you need to follow all the same steps: open the yandex.ru website, open your email, go to the “Disk” tab.

Or you can install and configure a special program “Disk for Windows” and use the cloud directly from your computer - without going to the website yandex.ru

Cloud Mail.ru is a service from the mail site mail.ru. 25 GB is given free of charge.

To receive this goodness you just need to have a mail.ru mailbox. If you have it, then you also have a cloud.

To enter it, you need to open the mail.ru website and open your mail. Then click on the “Cloud” button at the top.

Your personal cloud service will open. Some example files are already loaded into it. You can remove them, or you can leave them. In general, your cloud is already ready to go.

You can use it directly, via email, or you can download and install a special application (program). Then the cloud will be accessible directly from your computer—a shortcut will appear on your Desktop to instantly open it.

Google Drive is a service that is “attached” to gmail.com. 15 GB is allocated for free.

To get into it, you need to go to your email account on the website gmail.com. Then click on the picture with small squares next to your name (top right) and click on the “Disk” item.

Perhaps after this Google will ask you a couple of questions. Below, in the pictures, it is shown what he should answer in this case.

After this, your personal cloud will load. It will already have a folder with several files. You can delete this folder with all its contents, or you can leave it - as you wish.

So, the disk is ready for use. You can start downloading!

It opens in exactly the same way - through mail. Or you can install a special program. Then it will be accessible from your computer.

It seemed to me that this cloud is much more difficult to use than all the others. Not everyone will understand. But there are certain advantages that other services do not have. For example, you can create a document, presentation, table, form or drawing right in it.

That is, a program will open directly on the Internet to create a file of the desired type. It is quite simple and allows you to both create a file and save it to Google Drive, as well as download it to your computer in the desired format.

Such programs can be used instead of Word, Excel, Power Point. It is very convenient when you have to work on a computer on which they are not installed.

Unknown format

If a special application is required to open an attached file, and you don’t have one on your computer or phone, then the file will not be able to be opened until the required program is downloaded and installed. Therefore, you should make sure that all devices that are used to work with mail have the appropriate applications installed.

Here are the most popular file formats and their associated programs.

Formats: .doc, .docx / Program: Microsoft Word
Formats: .xls, .xlsx / Program: Microsoft Excel
Formats: .ppt, .pptx, .pps / Program: Microsoft PowerPoint
Format: .pdf / Program: Adobe Acrobat
Format: .zip, .rar, .z / Program: WinRAR, 7-Zip
Format: .avi, .mov, .wmv, .mp4, .mpeg / Program: VLC or any other video player
Format: .html, .htm / Program: Google Chrome, Microsoft Edge or any other web browser
Format: .exe or .com / Launched by the operating system itself.

To run files with the extension .exe and .com, you do not need a special program. These files are executable files and should be taken with extreme caution as they may contain malware. You cannot download and open them if you are not sure that this needs to be done, that is, you have received exactly what you need.

How to use the capabilities of Cloud.Mail.Ru

To receive free 8 GB you just need to register a mailbox on Mail.Ru. Directly from the mail interface, go to the Mail.ru Cloud service and use all the capabilities of the cloud service.

So, you have the cloud program installed on your smartphone or you are logged in through the web interface using a browser. Now available to you:

All files uploaded to the cloud will become available on any of your devices, where you only log in to Mail.

How to use the MailRu cloud? In fact, everything is very simple. Using the web interface as an example:

“Download” button—save files from the device to the cloud.

You can upload files to the cloud by simply dragging and dropping

“Create” button with a drop-down list - creates folders, documents, tables and presentations.

In the Mail.ru cloud you can create and edit text documents and Excel tables

“Download” - this button answers the question of how to download a file from the mail ru cloud: select it with a checkmark and click it.

“Delete”—deletes the selected data.

Removing marked files from the mail ru cloud

“Get link”—gets the URL to download the file.

“Set up access” is an option for collaboration. Allows Mail.Ru users you invite to edit files in your storage or create new documents in a public folder.

To use access settings, you need to select the folder to which you want to provide access and click “Configure access”.

Then, in the window that opens, configure access settings.

In this example, settings have been made for collaboration in the Mail.ru cloud

These are the basic capabilities of the web interface; they are duplicated in applications for computers, tablets and smartphones, which also have their own “tricks”.

Incorrect file association with program

One of two things: either the file is for some reason associated with a program that cannot open it, or there is an error on the side of the associated program.

For example, a Zip archive will not open in Microsoft Word, no matter how the user tries to do it. The archive can only be opened by an archiver program such as 7-Zip or WinRar.

If the application that is necessary to open the file is installed on your computer (phone), then you need to try restarting it. In most cases, this helps resolve the error.

Compatibility issues

If the email came from a Mac computer, the attachment may be in a special Apple format that is not compatible with the Windows environment. The user needs to inform the sender of the email that he is running on Windows. Therefore, the sender needs to save the document accordingly and resend it.

If the email was sent through an email client, such as Outlook, there may also be problems with attachments. Perhaps in this case you also need to inform the sender to send a new letter without using an email client, for example, through Google mail or Yandex.Mail.

The file is damaged

If, when you try to open a file, a message pops up saying that it is damaged, you should ask the sender to check how the attachment works on his computer, resave it and send it again.

There is a possibility that the file was not saved correctly or was damaged before it was attached to the letter.

Important: check attachments for viruses

I hope that after reading this material you have figured out why the attachment in the letter does not open. But before you get back to work, we want to remind you of something.

Email is often used by criminals. Their target can be both home and corporate computers. That's why:

open files only from trusted senders;
if you were sent an executable file .exe or .com, you need to check it yourself or ask IT specialists in your company about it before downloading and, especially, launching it.

There are various online services for self-checking, including:

from Kaspersky and
at Dr. Web's.

1 Kaspersky VirusDesk for online virus scanning:

https://virusdesk.kaspersky.ru/

2 Dr.Web online file scanner to check suspicious files for malware for free:

https://vms.drweb.ru/scan_file/

You send your files through your browser, they are uploaded to our server, they are checked by Dr.Web with the latest version with the latest virus database, and you receive the result of the scan.

Check a link or site using Doctor Web:

https://vms.drweb.ru/online/

Additional materials:

1. Free email services, what they are and why they are needed

2. Temporary e-mail: why is it needed and how to get it

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June 24, 2019

What to do if Mail.ru email does not open

If you can't get into your mailbox, you'll likely see an error message. Depending on what problem has arisen, there are different ways to solve it.

Reason 1: Email deleted

This mailbox was deleted by the user who has access to it, or by the administration due to a violation of any of the clauses of the User Agreement. Also, the box can be deleted due to the fact that no one has used it for 3 months, in accordance with the terms of the User Agreement, clause 8. Unfortunately, after deletion, all information that was stored in the account will be erased without the possibility of recovery.

If you want to regain access to your mailbox, please enter valid data into the login form (username and password). And then just follow the instructions.

Reason 2: Username or password entered incorrectly

The email you are trying to access is not registered in the Mail.ru user database, or the password provided does not match this email.

Most likely, you are entering incorrect data. Check that your login and password are correct. If you cannot remember your password, simply recover it by clicking on the corresponding button that you will find in the login form. Then simply follow the instructions.

The password recovery process is discussed in more detail in the following article:

Read more: How to recover your Mail.ru password

If you are sure that everything is correct, then make sure that your mailbox was not deleted more than 3 months ago. If so, then simply register a new account with the same name. In any other case, contact Mail.ru technical support.

Reason 3: Mailbox is temporarily blocked

If you see this message, then most likely suspicious activity was detected in your email (sending spam, malicious files, etc.), so your account was blocked by the Mail.ru security system for some time.

In this case, there are several options for the development of events. If during registration or later you indicated your phone number and you have access to it, then simply fill out the fields required for recovery and enter the confirmation code that you will receive.

If at the moment you cannot use the specified number, then click on the appropriate button. After this, enter the access code that you will receive and the access recovery form will open in front of you, where you will need to provide as much information as possible about your mailbox.

If you haven’t linked a phone to your account at all, then simply enter the number to which you have access, enter the received access code, and then fill out the form for restoring access to the mailbox.

Reason 4: Technical problems

This problem definitely did not arise on your side - Mail.ru experienced some technical problems.

The service specialists will soon solve the problem and all you need is patience.

We looked at four main problems that prevent you from logging into your mailbox from Mail.ru. We hope you learned something new and were able to resolve the error you encountered. Otherwise, write in the comments and we will be happy to answer you. We are glad that we were able to help you solve the problem. Describe what didn't work for you. Our specialists will try to answer as quickly as possible.

Did this article help you?

Instructions

Emails that contain any files are usually marked as emails with attachments in your mailbox.

A visual mark for such a letter is the paperclip icon. If you see such a letter in your mailbox, open it as a regular letter. Attachments to a letter are usually located after the main text. The GMail service, being one of Google's products, is closely related to other services. Therefore, attachments that are text files, archives and media files can be opened directly in the browser window using various Google solutions. To do this, click the “View” button located in the attachments section.

Files sent via email can also be saved to your computer. To do this, open the email, scroll to the attachments and click on the “Download” link. Select a location to save the file and download it. Now you can open a file sent by mail using applications installed on your computer.

If several files are attached to one letter, then using GMail you can very conveniently download them all at the same time. To do this, click on the “Download all” link and select a location to save the files. All attachments will be collected into a single WinRar archive and downloaded to your computer. To view later, simply unzip the files.

If you are using an email program configured for a specific email service, then working with attachments looks a little different. To open a file from mail, right-click on the letter marked with the “Attachment” icon and in the context menu that appears, select the line “Open attached files.” If the letter contained one file, it will open immediately, but if the letter contained several files, then a folder containing them all will open.

As you know, the mail.ru website is very heavy and probably the most buggy website. Some problems constantly arise: sometimes it won’t let me into my account, sometimes emails won’t be sent, or something else. Now there is a massive problem: emails to mail.ru are not being opened.

. Moreover, the administration has not resolved this issue for a long time.

I myself encountered this problem about six months ago. Naturally, the first thing I did was write to technical support. Of course, I didn’t wait for an answer. Then I tried to search the forums for solutions to the problem, but I couldn’t find anything. Then at random I found several ways to solve the problem.

What does mail.ru offer?

You will get 8 GB of space for uploading files and convenient synchronization between different devices.

If 8 GB is not enough for you, then the free storage space can be expanded by purchasing additional gigabytes. On mobile plans for Android and iOS, an increase of up to 1 TB is available, and on PC, for the web version - up to 4 TB. According to company statistics, most users have more than enough free gigs. It makes sense to buy a larger cloud for corporate clients to use the service together with colleagues.

There are three options for using the cloud service:

Directly, through the web interface on the official website of Cloud Mail.ru, if you are used to using the computer version for the desktop.

Download the program to your gadget if you plan to work with the cloud via a mobile device. You can easily find download links on the official website:

By downloading a special program: “Disk-O” to synchronize files from the cloud with your computer. The program allows you to connect synchronization not only with the mail.ru cloud, but also with other popular cloud services. Such as Dropbox, Google Drive. But, since the development of the Disk-O service has not yet been completed, in my opinion it is still too early to use it.

Of all the listed ways to use the service, in my opinion, the simplest and most reliable is working through the interface of the Cloud Mail.ru service.

If letters on mail.ru do not open, do the following:

1. Try to access your mail from another browser. I use Opera, so my other browser is Mozilla Firefox, Internet Explorer or Google Chrome.

2. Clear cookies in the browser. In Opera you can do this like this: Tools – Delete personal data – Detailed settings – Check the box next to “Delete all Cookies”

.
This method is bad because you will then have to re-enter your login and password on all sites. To prevent this from happening, you can do something smarter. Go to Tools – Advanced – Manage Cookies – Find mail.ru in the long list and delete it.
3. Check your computer for viruses. It often happens that not only certain sites begin to glitch, but in general there may be problems with the Internet due to these viruses. Download the latest version of your antivirus program and download the latest updates to antivirus databases, I would recommend Kaspersky. Then scan your computer for viruses at the maximum protection level.

4. If the previous methods did not help, then go to your mail via pda.mail.ru, there is definitely nothing wrong there. To make it easier to read, zoom in on the page by 50%. Of course, this creates certain inconveniences, but if you need to read letters, you will have to use this service.

There are three types of HYIP investments: short-term investments, medium-term and long-term.

It's no secret that Mail.ru mail is not stable. Therefore, there are often complaints from users about the incorrect operation of the service. But the problem may not always arise on the Mail.ru side. You can solve some errors yourself. Let's look at how you can get this email back up and running.

If you can't get into your mailbox, you'll likely see an error message. Depending on what problem has arisen, there are different ways to solve it.

Reason 1: Email deleted

If you want to regain access to your mailbox, please enter valid data into the login form (username and password). And then just follow the instructions.

Reason 2: Username or password entered incorrectly

The email you are trying to access is not registered in the Mail.ru user database, or the password provided does not match this email.

The password recovery process is discussed in more detail in the following article:

Reason 3: Mailbox is temporarily blocked

A file cannot be downloaded from the Internet: possible reasons

Let's start with the fact that there can be quite a lot of reasons for the occurrence of such failures. One of the most common is protecting files from downloading. Such problems will not be considered. Let us dwell exclusively on everyday situations and methods for correcting them.

Among all that can be attributed to the root causes of failures, the following can be mentioned:

lack of disk space;
traffic limit;
exposure to viruses;
communication interruptions;
incorrect connection and browser settings;
blocking downloads by Windows security and antivirus software.

So, the file cannot be downloaded from the Internet. What to do and what to do? As trivial as it sounds, a simple lack of disk space can lead to such problems.

Therefore, you initially need to make sure that it is there, using the disk partition properties menu or the information in the status bar of Explorer.

For torrent clients, the problem may also be that the file is not downloaded from the Internet only because the download location is incorrect due to a change in settings (for example, last time the download was made directly to a flash drive, and after removing it the program reports that the volume is missing). In this case, you just need to specify a different folder into which the download will be done automatically.

Almost everyone knows how to download files from the Internet using torrent applications. It's quite simple (the torrent file starts and the download starts automatically). But if the process does not start because there are no distributing computers at the moment, in some cases setting a forced download will help.

If you are using a metered connection, you should first check the availability of traffic in your “Personal Account”. Perhaps the sites are opening (there is still enough traffic for this), but the size of the downloaded file exceeds the remaining limit.

Viruses can also cause similar problems (most often this is due to browser hijackers when redirection to other resources occurs). In such a situation, you should perform a full system scan with an in-depth scan, or it is better to use utilities that eliminate threats such as Adware and Malware.

The presence of an active connection can be checked from the “Control Panel” in the network connection settings, but the easiest way is to call up the parameters by right-clicking on the Wi-Fi connection or network icon. You can also go into the network adapter settings and use the status view. Here you should make sure that packets are currently being exchanged.

If the connection settings fail, you can try to enter the required parameters again using the properties of the IPv4 protocol. But first, you should set up automatic receipt of addresses. If this doesn't help, you can experiment with DNS addresses, disable proxies, etc. There are many options.

In your browser, go to “Settings” and make sure that in the security settings, the checkbox next to allowing file downloads is selected. If the terminal enters the possible blocking occurs on the part of the system administrator using the appropriate group policy settings. Sometimes you can just use a different browser. It is very possible that the download will take place without problems.

Another unpleasant situation is that a file cannot be downloaded from the Internet because the Windows security system considers it potentially dangerous. In this case, you need to disable the firewall and Windows Defender for a few minutes and try to download again. If the download proceeds without problems, you will need to use adding the resource or downloading program to the exclusion lists.