The Steam service is a popular online gaming platform that contains a large number of popular computer and console games. Here you can play both completely free and for money. Most free products have built-in stores that sell character items, interface decorations, sound theme changes, and the like.
Many players are faced with the need to contact technical support for the Steam service. This happens for various reasons: someone had things stolen from their account due to the owner’s negligence, someone cannot figure out how to correctly perform certain actions, someone else’s account was hacked and they lost access to it. By contacting the steam support department, you can quickly fix such problems and restore justice.
Do I need to register to get help on Steam?
If a person is an active player of the service in question, then by default he can use the support service and no special registration is required for this. As soon as a person has created an account on Steam, he automatically gets the opportunity to contact the technical department and ask for help with his difficulties.
Registration on this site is carried out completely standardly and without problems - the first thing you need to do is download the Steam launcher, which takes up literally a couple of megabytes. Next, it starts downloading and installing the entire application, which ultimately needs to be launched. The next step is to select the registration point and enter the required data. After confirming your account by email, you can safely use it.
Private questions about Steam Support (FAQ)
Sometimes it becomes necessary to write a letter to Steam Support
, the reasons can be very different, ranging from the fact that things were stolen from you on
Steam
and ending with technical problems.
However, not everyone knows how to do this. That’s why I just want to break everything down and answer the most popular questions. How to write a letter?
To write to Steam Support
, you need to create a separate account for this.
This is understandable; it would be stupid to use a hacked account to contact support (hacked is in case of account theft)
. – To register, follow this link – After confirming registration and logging into your account, you will find yourself on the main page, where everything is divided into categories. You can find your problem and see its solution.
– But if you haven’t found it (let’s say your things were stolen), then you need to write a letter, that is, open a ticket. To do this, there is a button on the left “contact support” (you can see it if you go to one of the categories)
. If you haven't found it, just follow this link.
How to properly submit an application?
I’ll show you an example of filling out an application using the example of things being stolen from your account, as this is the most common problem lately.
Step 1: In the “product” field you must enter Steam
and select the corresponding picture. Select the category as in my screenshot.
Step 2: Now we need to fill in the subject of the letter and fill in the field of the question itself. If there are no problems with English, then write in English (you can also use Google translator, they are used to it)
, if there is, then write in Russian, they will answer you anyway, but there are legends that it will take a little longer. Although from my experience I can say that even bourgeois support sometimes takes weeks to respond. It is very important to prove that the account belongs to you, so you can immediately attach in the letter either a photo of the game key from the account, where the technical support contact number is written right next to it. You will recognize him immediately as soon as you send the messages, then you just immediately send him a second one with a photo. Or, if you bought something on steam for Webmoney, then send a unique payment code, below I will show a couple of examples for the methods described above.
Of course, it’s better to have a receipt like the one I have in the last screenshot, but if not, then the one like the one in the penultimate one will work.
How long should I wait for an answer?
If Steam Support
, don’t worry, because they usually respond from 3 days to 2 weeks. Most often, of course, they respond within a week. Very rarely they will answer you quickly.
Will my account be returned if I do not have proof of ownership?
No, they won't give it back to you. Sometimes they even dig into the evidence, and if there is absolutely nothing, then immediately say goodbye to the account.
If you write in English, will they respond faster?
As I wrote above, this is not a fact. You can try your luck, but even tickets in English often take weeks to respond to.
Will things be returned if my account was hacked and transferred to another account?
If you are dealing with this problem for the first time, then yes. If it’s the second time, then no, it’s very doubtful. But if you have disabled confirmation of exchange by mail, then in any case you have no chance.
If I have a red tag on my account, can it be removed from me?
Yes, they can, but you need to know the tricks here if you deservedly received it and want to remove it. If it is not deserved, then write as it is and you have a chance to get rid of it.
How many times can I restore my account?
Steam Support
for the 4th time he wrote to me that the next request may be the last. So it’s clear here, it’s better not to abuse this if you are restoring your account especially not out of necessity, but to try to deceive them or something else.
We recommend reading:
- Steel & Steam key distribution for Steam
- Distribution of Steam keys Chaos Domain for Steam
- Fishing Planet giveaway for Steam
- Key distribution for The Lots O Network for Steam
- How to make money on Steam Gifts
- I'll give away the key A Virus Named TOM for Steam
Steam technical support section
To contact technical support representatives in order to get any help or clarification from them, just find a button in the running Steam program called “Contact Support”, or follow the links https://support.steampowered.com or https:/ /help.steampowered.com/ru/.
The system will immediately prompt the user to select the topic of his request, as well as clarify information about the product with problems. Here it is important to accurately indicate the data so that it is adequately processed by the appropriate specialists.
What programs to use to read books on a computer or smartphone
In a special field, you need to describe your problem in detail and in clear language, it is advisable to confirm it with additional information - screenshots, receipts for the purchase, etc.
RikoNw
FAQ
General questions
Q: What is Steam? A: Steam is a system for distributing digital content via the Internet: games, game mods, trailers for them.
Q: Where can I download an unmodified, pure Steam client? A: https://storefront.steampowered.com/download/SteamInstall.msi
Q: What is the address for Steam technical support? A: https://support.steampowered.com/ Russian operators have recently appeared, so some will no longer have to use google translate
Q: Is it possible to play and download the game at the same time? A: Yes, before starting the game, stop the download, go into the game, exit, turn on the download, switch back to the game. In the case of an online game, the ping may increase.
Q: Is it possible to run two copies of Steam at the same time? A: No, you can't.
Q: What is free on Steam? A: https://forum.csmania.ru/viewtopic.php?f=14&t=13908
Q: Where can I read the Steam Subscriber Agreement? A: https://store.steampowered.com/subscriber_agreement/russian/
Q: Does Steam ban for changing game content, for example using cracks? A: No. But in some cases, the game may not start or the resources may be reset to standard (protection against cheats).
Q: Is it possible to use Russifiers for games that do not have a stated translation into Russian? A: Yes, you can. There is a risk that after installing the crack, the game may fail the cache integrity check and refuse to launch. Therefore, we recommend that you make backup copies of your game files first.
Q: Is it possible to disconnect Steam from the Internet? A: “Steam” -> “Go offline...”
Q: Will I be able to play my (offline) games without the Internet? A: If there is no Internet at startup, Steam will immediately prompt you to go offline. But keep in mind that you must be logged in to your account on this computer. Authorization in another account is only possible if you have Internet access. There are also cases when the quality of Internet access is very low (say, a modem connection with minimal signal strength), then Steam freezes when trying to log into your account. To go offline, turn off the Internet.
Q: Is it possible to delete my Steam account? A: Steam accounts with games activated on them cannot be deleted. Source link (https://support.steampowered.com/kb_article.php?ref=1558-QYAX-1965).
Q: What is guest access? A: This is an opportunity to gain access to a paid game for some time (if this game is not already on your account). Access can be provided either by friends who receive this right when purchasing certain licensed games, or by Steam itself (usually free game promotions on weekends).
Q: What games have guest access? A: We know for sure that on Counter-Strike Source, Counter-Strike 1, Day of Defeat Source, The Ship, Team Fortress 2, Call of Duty 4, Counter-Strike Condition Zero, Red Orchestra, Killing Floor, Shattered Horizon, Madballs in Babo:Invasion.
Q: My friend sent me a guest password, but since I've used a guest password for this game before, I can't activate it. What to do? A: You cannot activate a guest password for the same game twice. Create a new account and ask a friend to forward the guest password to it.
Q: How can I activate games on the same computer for promotions from video card manufacturers several times? A: You need to do the following: 1) Press Win + R 2) Write regedit 3) Click OK 4) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography 5) Change any symbol 6) Go to licensed Steam and activate the promotion. 7) After activation, it is recommended to return the key value to its original state or perform a system restore. Failure to comply with this point WILL RESULT IN SOFTWARE FAILURES ON YOUR COMPUTER! © [user].
Q: Is it possible to activate the game using a promotion first for an ATI video card and then for an nVidia video card (changing them)? A: Yes, you can.
Q: How to install mods for Half-Life 2 on Steam? A: Install/unpack them to ..\Steam\SteamApps\SourceMods
Q: VAC banned my account, is it impossible to prove my innocence? A: Now you can only play on servers with VAC disabled. If you are sure that you were not banned for using cheats, then you can try to prove your innocence to technical support. In history, there have been cases of mass bans by mistake.
Q: Is it possible to correct statistics on Steam? A: Statistics cannot be changed.
Q: Is it possible to transfer (transfer) achievements between accounts? A: No.
Q: Is it possible for several people to play simultaneously from one account? A: No. Only if you use a Cyber-Cafe (https://www.cyber-cafe.ru) account in an Internet cafe. But this is not the case for home use.
Q: What does the Steam Rating depend on? A: From the time spent playing games in the last 2 weeks. Read more (https://developer.valvesoftware.com/wiki/Steam_rating)
Q: Will Steam work from a USB flash drive? A: Yes. The Steam installation folder is portable. You can transfer it to any computer. The only thing is don’t forget about saving.
Q: Will Steam function normally if it is moved to another partition of the hard drive or to another folder, or if the system is reinstalled? A: Yes. It is enough to run steam.exe, but it is better to reinstall steam on top.
Q: How do I disable/enable Steam automatic launch? A: Go to Steam to the tab (in the upper left corner) “View”\”Settings”, in the window that opens, go to the “Interface” tab and uncheck the “Start Steam when Windows starts”.
Q: I have Counter-Strike:Source on my account, if I buy the Valve Complete Pack, will they give me a gift for Counter-Strike:Source? A: No. Extract copies are issued upon: 1) purchasing the “Left 4 Dead Four Pack” 2) upon purchasing the “Orange Box” when you already have xl2 and/or xl2ep1 3) upon purchasing “Half-Life 2: Episode Pack” when the account has xl2ep1 and \or xl2ep2 4) purchasing “Borderlands Four Pack” 5) pre-ordering BioShock 2 or, if you have BioShock on your account 6) pre-ordering “BioShock 2 Four Pack” you will receive 4 copies of the original BioShock 6) purchasing “BioShock 2 Four Pack”
Q: Steam is installed on C:\ by default. Is there any way to choose to install to another drive, for example E:\? A: Click on the letter “C:” in the line at the bottom of the page and select the drive you need, for example E:\.
Q: Is it possible to transfer some games from one section to another on Steam? A: The creators of Steam promise such an opportunity in the future. While it is not there, and if you have an operating system Vista and higher, as well as the NTFS
on the required sections, then try the following method. For example, if we have Steam in D:\Steam, then we transfer the games like this: 1. Go to D:\Steam\steamapps 2. Move the game folder (for example, from D:\Steam\steamapps\mafia to C:\ Mafia) 3. Open the console (Start/Run, enter cmd) 4. Write
code:
1 MkLink /D "D:\Steam\steamapps\mafia" "C:\Mafia"
On Windows XP it is possible to do this using Junction Points (https://technet.microsoft.com/ru-ru/sysinternals/bb896768.aspx).
Q: Can I use multiple accounts on one computer? A: Absolutely.
Q: Can I use one account on multiple machines? A: Yes, you can. Just not at the same time. When you log in on one machine, you will be kicked out from another. And there are cases where such frequent “transfers” led to account suspension. Also see the next question about Steam Guard.
Q: What is Steam Guard? A: Steam Guard allows you to protect your account from misuse. If Steam Guard is active, then on a new machine (or through a browser) you will have to enter the confirmation code that will be sent when you try to log in to the email to which your Steam client is linked.
Q: Beta testing on Steam. What is this? A: Participation in the beta test gives you the opportunity to use the new Steam beta client (Steam Client Candidate), new SDK, etc. You can select a beta test in the Settings menu—> Account—> Participation in beta testing. Enable at your own peril and risk; some people have reported cases of needing to completely reinstall Steam after using the beta.
Q: Is it possible to change the login (name) of the account? A: No, you can't. And why? No one can see your account name except you. The name in the community can be changed at any time.
Q: Why is VAC banned? A: VAC bans accounts for the presence of various programs that are embedded in the hl2.exe process (cheats and some programs that intercept data). But VAC will never ban you for having various scripts, models, skins.
Q: Can VAC ban me if I play mods? A: Yes, it can, if the mod contains modified system DLLs, for example opengl32.dll in Half-life Paranoia
Q: I bought a game disc for Steam. After installation, Steam began downloading updates. If you turn off Steam/computer and interrupt the update, will Steam download updates or download them again? A: Steam always downloads more content - games/updates/trailers. But the progress of the race will already be calculated based on the remaining amount of data.
Q: Does Steam use content compression? A: Yes, it is used.
Q: Can I use Steam and the unpacked version of the game? A: No. Steam needs gcf to run the game. This version can only be added as a third-party game, as individuals. it will not be accepted by Steam.
Interface
Q: How can I disable news showing when I launch Steam? A: Settings > Interface > uncheck “Notify me about additions or changes to my games, as well as about new or upcoming games.”
Steam Community
Q: How to find a friend knowing his Steam ID? A: The fastest and most convenient way is to use the search form on the website vacbanned.com
Q: Why did my page show yesterday that I had played for four hours, and today it showed three and a half hours? A: This time is for two weeks, so if you played for half an hour exactly two weeks ago, then this time is deducted.
Q: How do I find out/create my address in the Steam Community? A: Open the Steam window. Go to the Community tab. Then, follow the link in the form of a picture or “Setup my Steam ID now”, or in the Actions block follow the link Edit my profile. In the settings, in the Profile tab, in the Personal URL line, enter the desired address for your profile (attention, most popular addresses are already taken!). All. Now you can go to your profile using the following link: https://steamcommunity.com/id/your_text, where your_text is replaced with your text.
Q: How do I find out my Steam ID? A: In any game based on the GoldSource and Source engines (for example, HL1 or CS:S or TF2), enter status in the console Find out more. Or on this site.
Q: Where is the history of messages/correspondence with Steam users stored? A: Nowhere.
Q: Is it possible to change Steam ID? A: No. VALVe bans your account for trying to change your Steam ID.
Q: Can I remove/hide the list of my nicknames? A: No, you can't.
Q: I put an obscene avatar (or swastika) on the Steam Community. After some time, the avatar was removed from the page. And when you try to set a new avatar, Steam displays a message about the blocking of privileges and the end date of the blocking. What to do? How can I remove the blocking? A: It will not be possible to remove the blocking ahead of time. Valve doesn't like porn and racism.
Q: How do I add friends to my empty account? An error appears: “Some features of the Steam Community become available once you have games in your Steam account.” A: You do not have purchased games on your account, so you cannot use the Steam Community.
Compound
Q: Does Steam work through a proxy? A: Use the Steamproxy program.
Q: Steam does not connect to the network! A: If the rest of the Internet is working fine and Steam is not on maintenance, then first try deleting the clientregistry.blob file in the directory with Steam. If this does not help, then check the settings of your antivirus and/or firewall, try disabling or removing it.
Purchases
Q: Can I buy game keys on Steam? A: No, keys are only for disks. Steam doesn't sell keys.
Q: If I buy a game through Steam, will it be valid in any country? A: No. If you buy a game in the former USSR or CIS countries with an id different from the global one, then the game will only launch in these countries.
Q: Is it possible to transfer games from one account to another? Let's say that I have 2 accounts with different games, and I want to put all these games into 1. A: You can’t, that’s what it says in the Steam Subscriber Agreement.
Q: How can I avoid banning all my accounts if one or more of them have a gambling game? A: ClientRegistry.blob stores data about the accounts you have logged into. After each account change, it is recommended to delete this file.
Q: Why are accounts sold cheaper than the cost of games purchased with keys or gifts on them? A: Analogy with used things. You won't sell a used item at the same price as in the store, will you? That's it. No one will buy an account that costs the same as the games on it. They usually sell accounts for half their cost, or in exchange for a new account with other games. Statistics, achievements, friends - everything remains when an account is sold, unless the former owner cleared the list of friends and played games on the account (and this happens most often). Selling accounts is officially prohibited by the Steam user agreement (for this, the account is blocked forever), but most often such transactions remain secret to Steam employees.
Q: Is it possible to make purchases using the WebMoney Virtual / Qiwi Visa Virtual / Euroset Corn virtual card? A: Yes.
Q: “This product is not available in your region” - why? A: Some publishers (not VALVe), for some unknown reason, do not want the game to be available to residents of the CIS and, sometimes, all of Europe. The solution may be to log in through an American proxy or VPN. You can also agree with a friend living in the USA so that he buys you a Gift, or you join his computer using some kind of remote administration utility (UltraVNC, RAdmin). NB: The legal way to get a game that is not available in your region is through Gift. Purchasing through a VPN can be fraught with a ban (so far I have not personally heard of such cases, but judging by the official forum support, they are possible). Therefore, the method of purchasing via VPN is not provided directly here.
Q: I bought a game disc, but the key does not fit, what should I do? A: Write/call tech. publisher support. The publisher's address/telephone number appears on the cover. Or contact your direct key supplier.
Q: How can I buy a game on Steam using PayPal from Russia? A: You can buy by linking the card to your PayPal account, the money will be withdrawn directly from the card. You can transfer money from your Webmoney wallet to your PayPal account using special exchangers (for example, this one). But there is a possibility that your account may be blocked with all the funds on it if you used exchangers or created an account in a country other than your own.
Q: For which games are they given a key when purchasing it through Steam? A: It is precisely known that for: games in the Games For Windows LIVE series, CoD4, COD5, Unreal Tournament 3, Unreal Tournament 2004, STALKER, Dawn of war II, GTA IV, Doom3, DooM 3: Resurrection of Evil, Quake3, Quake 3 : Team Arena, but the keys for these games cannot be viewed on Steam; they will be written to the key file (registry). For example, the path to the key file for COD5 is HKEY_CURRENT_USER\Software\Valve\Steam\Users\53351914\cdkeys.
Q: I bought the game through a carder, a key was included with the game. After the Gift is revoked or my account is banned, will I be able to use the key outside of Steam to play on licensed servers? A: Yes, you can.
Q: When purchasing any Complete Pack of games (Valve, PopCap, etc.), will I receive the games that are included in this pack at the time of purchase, or will the games be added to my account when the pack is further updated (when new games are released)? A: No, you will only have those games that were in the package at the time of purchase. The exception is the Humble Bundle - if another steam game is added to the package, it will automatically appear on your account.
Q: What games purchased on Direct2Drive can be activated on Steam? A: All games that have “3rd party download required” written in the description. After purchasing such a game, it will appear on your D2D account. When you try to download the game, you will be offered to download via D2D, through a browser, or get a key for Steam. You are interested in the third.
Q: Why are my prices in a different currency? A: Contact your ISP. You were probably given an IP from another country.
Problems
Q: Half-Life 2 does not run on Windows Vista x64 version? A: The game must be run in 32-bit mode. You need to add -32bit in the game launch parameters on Steam.
Q: Steam Error: Game not available in your territory - what happened? A: Most likely, the IP addresses of your provider have somehow become non-CIS, please contact the support of the provider and the publisher (the publisher's addresses are indicated on the box with the game).
Q: Games from backups made by Steam cannot be installed, what should I do? A: Next time, we recommend making backup copies of games by simply storing them in archives. 7-zip provides the highest compression ratio
Q: Server lists are not displayed/updated in games and in the server browser, what happened? A: Contact tech. support from your provider, most likely they have enabled filtering of incoming traffic. Ask to turn off filtering.
Q: When I start the game, it constantly starts updating itself (sometimes from scratch), what should I do? A: Turn on Steam, stop all downloads, turn off Steam, go back to Steam, play.
Q: I forgot my Steam account password and the answer to my security question. What to do? A: You can write to tech. Valve support. Or use this (https://narod.ru/disk/7495833000/steampwd.zip.html) program (in the program, point to the ClientRegistry.blob file), the password for your Steam account will be written in the console application window.
Q: Can't read the "secret question" in the email you receive from Steam in response to your password reset request? A: Transcripts of krakozyabrs can be found here (https://hl2.buka.ru/viewtopic.php?t=359).
Q: Was your account stolen or your account password stolen? A: First, register on the technical website. support. Next, follow this link (https://support.steampowered.com/newticket.php): There you will need to fill out a very simple form: “User ID” - write your email (which you indicated during registration, so that there are no problems). “Subject:” is the subject of the letter, for example: Lost password and secret question. “Question:” is the letter itself. You don’t need to write a lot - just the most basic things, for example: Hello, I forgot my password and secret question. Please help. You can write how your account was stolen. “Product” - choose your game; “Category” - select Account Question, then - Password reset Request. “Account Name” – Your Steam account. “CD-key” - be sure to indicate your CD-key. “Attach Documents to Question” - along with the letter you must send a photo of the product (resolution preferably at least 1024x768). It should show the box, all the discs and the CD key clearly (!) visible. Next, an incomprehensible letter from Steam Support will be sent to your email in English, where they will ask you to write a code (12 characters, usually printed in capital letters) on the SD key itself. Use a black pen to write in legible handwriting. Take a photo again and send it.
Q: I can’t register on the SteamPowered forums, I get the error “Administrator banned your E-mail.”, what is it? A: Simply, most likely, you are using a mailbox from the mail.ru domain, register the mailbox at https://gmail.com, indicate it when registering, it should help.
Q: The game overlay does not work correctly (Shift+Tab during the game) A: Check your firewall and/or antivirus settings.
Q: Files Encryption (file decryption) is very long, what should I do? A: It's a matter of Internet connection speed or hard drive loading.
Q: Steam has found a problem with your local game files, what should I do? A: Delete and download the sourceinit.gcf file, if this does not help, use CF Toolbox to validate (and correct) the required cache. You can also move the game files to another directory and reinstall them from disk, then make patches from old gtsfok and apply them to new ones. As a last resort, delete the files of the game with which the problem occurs and download again.
Q: After restarting Steam, the contents of the SteamApps folder are deleted, what should I do? A: Download the GCF files (the ones you need) again, from scratch.
Q: After each phrase there is a click or the phrase is not spoken. The rest of the sounds are fine. How to solve a problem? A: Open “Control Panel -> Sound and Audio Devices -> Audio Tab -> Settings... -> Recording Quality Tab”, and move the slider one notch to the left: “Standard Acceleration: Used to enable only standard DirectSound capabilities.”
Q: UI inscriptions (fonts) are displayed incorrectly in games. A: Remove Cyrillic from the path to Steam.
Q: “This game is currently unavailable. Please try to connect later”, what should I do? A: Try to just wait. Restart steam, computer. Perhaps the connection to Steam is unstable due to the provider or Steam server being overloaded. It also sometimes helps to delete the ..\Steam\ClientRegistry.blob file
Q: Platform error: module failed to initialize, The instruction at address “0x0*******” accessed memory at address “0x0*******”. The memory cannot be “read”, what should I do? A: Remove Cyrillic from the path to Steam.
Q: Steam.exe(main exception):Unable to load library Steam.dll, what should I do? A: Usually this error appears the first time you launch Steam with the Internet connection turned off, or when deleting a dll file. Conclusion: to solve the problem, you need to connect to Steam with the Internet turned on, then Steam will update the platform, and with it the missing dynamic library. As a last resort, reinstall Steam, having previously made backup copies of the game files.
Q: When starting Steam, an error appears: “Fatal error: Failed to load platform modules” What should I do? A: Delete the winui.gcf and platform.gcf files from the SteamApps folder.
Q: steam://ackMessage/redeemGuestPass/XXXXXXXXXX Application not found? A: Reinstall Steam, having previously made backup copies of the game/game files.
Q: Do multiplayer Source games freeze for no apparent reason when joining a server? A: Delete the contents of the ..\Steam\SteamApps\%account%\ folder
Q: Unable to start Steam Engine: … failed with error 200? A: You have too many applications running that generate Internet traffic. Stop any downloads - this should help.
Q: Connecting Steam account: …. There is an endless connection, what should I do? A: Delete the file ..\Steam\ClientRegistry.blob
Q: In the game I press Tab and I don’t see the avatars of other players, only my own, what’s wrong? A: It’s just that, most likely, you are the only one who plays on this server with a license.
Q: It is impossible to select/change the download region, what should I do? A: Reinstall Steam. We recommend that you first make backup copies of the SteamApps folder.
Q: When you turn on Steam, the update progress bar and the message “Cannot contact the Steam network, please try later” appear. What should I do? A: The Steam.cfg file may be missing in the Steam directory. Reinstall Steam. We recommend that you first make backup copies of the SteamApps folder.
Q: I connect to the game server, and a disconnect occurs with the message “Disconnect: Error verifying STEAM UserID Ticket.” What should I do? A: Quit Steam and delete the following files from your Steam directory: Steam.dll, SteamUI.dll, ClientRegistry.Blob
Q: I can't connect to Steam. A message appears about the prevention of Steam servers. What should I do? A: Wait.
Q: My friends don't work on Steam. A message appears about the prevention of Steam servers. What should I do? A: Wait.
Q: In Team Fortress 2 (or any other game that has achievements), achievements do not work, I cannot select a new weapon. A message appears stating that it is impossible to connect to Steam (or that you need to register with Steam). What to do? A: Wait.
Q: When starting Steam, an error appears: “Steam - Error: Failed to load overlay localization file.” How to solve a problem? A: Delete all files associated with Game Overlay, namely GameOverlayRenderer.dll, GameOverlayUI.exe. These files are located in the N:\Steam\ directory.
Q: After loading Steam it crashes without any errors. What to do? A: Do the following: Start->Run->regedit and delete this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Valve\Steam. Sometimes you have to uninstall and reinstall Steam. Don't forget to save the steamapps folder.
Q: When I try to launch any source game, I get an error referring to hl2.exe. What to do? A: Start -> Control Panel -> Administrative Tools -> Services -> “Windows Management Instrumentation”, right click - Properties, there will be “Startup Type”, set to “Disabled” mode, then click “Stop”.
Q: After installing hl2 mods on Steam, they are not displayed in the list of games. Why is that? A: To play mods on hl2, you must have Half-Life 2 on your account, or use [FAQ] Cracked Steam.
Q: After launching Steam. The account connection window freezes. What to do? A: Reinstall Steam.
Q: When you connect to your Steam account, the following appears. error: Steam has trouble connecting to Steam servers. What to do? A: The problem is with your provider, try reconnecting the Internet.
This FAQ was almost entirely taken from the csmania.ru forum (link (https://forum.csmania.ru/viewtopic.php?t=4142)) Will be updated. When copying this FAQ, please provide a link to this page and the csmania page.
Useful links:
https://forum.csmania.ru/viewtopic.php?t=25986 - here are collected cracks suitable for various Steam games. https://www.vacbanned.com/ - allows you to find out whether the specified Steamid is banned by VAC. You can also find out the community id and then account using Steamid. https://www.steamgifts.com/ - enthusiasts give out gifts for a variety of games from the Steam library. Access to the site via invites, they can be obtained on various forums (including ours). https://www.steamcalculator.com/ - allows you to find out the cost of your account (prices are given in dollars and without discounts), you can brag to your friends https://www.steamprices.com/ru - promotions, price comparisons, game lists are published here with the best prices, lists of games missing in the region.
FAQ
Since the number of users on Steam amounts to tens of millions, it is quite natural that the administration is often asked very similar template questions. In order not to answer the same thing every time, a special section called “Frequently Asked Questions” was created. Here are the most important answers to problems that players often encounter.
You can find this section on the Steam website quite simply - you just need to go to the community website, find the “ Guide ” section, then select the sub-item regarding support and find there the sub-item with the most frequently asked questions. You can also find a search bar on the site and enter a request for frequently asked questions there. This way you can find not only the official one, but also many useful user manuals.
Steam support work
Let's look at this section on Steam in detail.
- To access support, click on the “Help” button in the menu at the top and select “Steam Support”.
Steam Support
Steam issue selection form
Thus, it is not always necessary to contact technical support. It is worth understanding that there are millions of users on Steam. Due to this, the response to your request may take much longer than if you simply tried to look for a solution to the problem in the sections. The service is constantly being improved and automated, it is quite possible that you will find either detailed instructions for fixing problems, or an automatic method. In a word - take your time.
Where to write to support service
In order to safely receive answers to your questions in Steam Help, you need to log in to the service’s website, select the “ Support ” item in the menu and fill out the form provided. In it you need to indicate the topic of the appeal , select the product and category, the question you are interested in, and also in the special “Your question” field, enter detailed information about what happened and ask for specific measures of help.
Everything is quite simple, but many beginners will not be able to take advantage of this opportunity - first you need to spend at least $5 on your account.
Using communities and groups
With the current development of social networks, almost every major service strives to be present in them, create its own large community and try to maintain an active life in it. In the case of Steam, this is completely true - the official group of the site is even on Russian VKontakte. It is available at https://vk.com/steam.
To contact us here with your question, you just need to correctly compose your message and send it to one of the administrators listed on the page. You can also write a question in one of the existing discussions and user conversations that admins often view.
How long will it take to wait for an answer?
If you have successfully sent your message to the moderators for consideration, then a logical question arises - how long will you have to wait until they deign to respond to you. The Russian steam support service is completely unpredictable and it is impossible to answer exactly how long it takes for them to respond. The answer can come in 20 minutes, in a day or in 3 days - it all depends on how it ended up in the queue for consideration, whether it was compiled correctly and whether the problem is relevant.
When can Steam return things?
If a player falls victim to trouble and loses items on his game account, he can expect them to be returned. But only in some cases.
If there was a deception
If a person was blatantly deceived and his items were stolen, you need to immediately contact Steam support and tell about what happened, confirming your story with some facts (screenshots, etc.). If the administration considers the story to be true, then the player will have his things returned, and the deceiver will be blocked.
Cases of non-payment
If a player was required to make a certain payment and then gain access to enhanced content, then after they fall behind on the required payment, their options will also be reduced. Fixing the problem in this case is extremely simple - you just need to pay for the selected game.
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Account hacking
If a player’s account has been hacked, then when contacting support it will be definitely restored and all the things that were stored on it will also be returned. This is a typical procedure that many people encounter.
Can they not return it?
Quite a few scammers try to defraud the administration of items for free, posing as victims of theft and deception. Naturally, they are calculated very quickly and do not get what they want. If you want to join them, then rest assured that you won’t get much from Steam this way.
Also, items stolen or somehow lost may not be returned if the person has not provided enough evidence in his favor and the administration simply cannot verify the veracity of his words.
Contacting Steam Technical Support
Previously, writing a letter to the specialists of this service was much easier than it is now. In recent years, the service has significantly redesigned its help section, and now instead of available buttons, it is suggested that you first read a series of information that can help in troubleshooting the problem. However, from time to time this is not enough, and users decide to personally contact support by sending them an email. Let's consider the available methods of appeal.
Method 1: You can log in to your account
Having the ability to log into your profile greatly improves the situation and makes it easier to communicate with Steam representatives in the future.
Steam client
Using the program running on your PC, you can easily access all help sections of the service, where you can also start a correspondence with the support service.
- Open any internal browser window and click on “Help”>”Steam Support” in the menu bar.
Not all subsections related to solving one problem have a button for creating your own request. Therefore, you will need to navigate through different topics within the selected category to find the “Contact Steam Support” offer.
As everyone knows, the support does not always respond quickly, and framing the question not according to all the rules only aggravates the situation. Try to describe the current problem in as much detail as possible, if possible, demonstrate it with a screenshot. There are instructions on how to fill out an application on the application page.
The text of the question does not need to be translated into English, since the company also has Russian-speaking support representatives. However, according to some users, the Russian-language department processes requests more slowly.
Browser
If it is necessary to access via a web browser (for example, in situations where the client cannot be started), all actions will be exactly the same, with a few exceptions. To go to support, you will need to go to any Steam page and click on “Support” at the top of the page.
A page similar to the one that can be launched through the Steam client will open. Further actions are no different from those described above.
What is VAC protection
VAC stands for Valve Anti-Cheat and is the company’s own development, created to combat dishonest gamers. This protection appeared back in 2002 and has been constantly improved since then. If a person tries to cheat in a VAC-protected game, he will most likely be caught and his account blocked forever. Valve is very critical of cheaters. And if even a suspicion arises, the account is blocked without the possibility of recovery:
This is the information you should know about Steam and how, if necessary, to defend your rights here. Usually, contacting the support service gives the desired result, and administrators restore the violated justice.
