The large social network Facebook has been developing since 2004. Users of the service are able to exchange messages, find friends, and create thematic communities. According to collected statistics, the number of participants has recently exceeded 2 billion people. About 50,000 new users register every day. Facebook is easy to manage. However, sometimes various difficulties arise regarding the use of a social network. If individual participants violate community rules or technical problems arise, it is recommended to write to support. Help center staff will promptly address any issue.
Write to Facebook support
Operators review user questions on a daily basis. Consultants will help solve any problem related to Facebook. Messages are received through the Help Center. Visit the mentioned section of the site and follow the suggested tips. You can complain about a problem or find a solution yourself using detailed instructions.
The help section contains several tabs. Visitors can report offensive content posted by other members. Complaints about the quality of the social network are accepted. You can also send a proposal regarding the capabilities of the service. All received requests are immediately reviewed.
In addition, there is a “Chat” section that provides prompt communication between users and employees of the social network. To send a message, visit the “Feedback” section. Be sure to include details of the detected problem so that specialists can quickly address the issue. You can also add various attachments.
Methods
The most common question from users is: how to call Facebook technical support.
There is only one answer: Facebook technical support is not available by phone. The number of users is in the billions, and organizing a full-fledged call center for such an audience is very difficult!!!
But how to do it?:
In general, the company’s policy in this matter is quite closed: Facebook technical support accepts requests only through special communication forms; before contacting the service, you need to find the required form in the appropriate help section.
Technical support does not publish any other contacts on Facebook; they do not answer questions asked on the official page, although thousands of users unsuccessfully try to ask them there.
Don’t waste time searching for a Facebook technical support number or email.
What is the best language to speak in?
The Russian-language version of the social network appeared in 2008, and in 2010 the availability of Facebook technical support in Russia in Russian was officially announced.
There is a caveat that some queries may only have an English version. If possible, it is better to communicate in English, but specialists also answer in Russian.
Where should i write
So, Facebook technical support does not have a public email, you won’t be able to write a letter, but you can send your request through the quick help form.
It works like a special Facebook technical support chat.
How to use it:
- Click on the question mark icon in the blue circle in the upper right corner (it is on any page).
- Ask a short question in the “help and support” line, after which relevant articles from the help desk will be selected.
- If the desired answer is not among the proposed options, there is a line at the top of the window “Leave feedback on the problem.”
- Here you can solve problems with payment, report a broken function or offensive content on the network
- The quick help form also contains the line “Inbox from support”; if additional information is required to solve the problem, messages from technical support will appear here. Facebook, as a rule, does not report the status of the application and the decision made.
When submitting the form, the developers strongly recommend attaching screenshots taken at the time the problem occurred. This makes it easier and faster to find out the cause and find a solution.
In addition to quick help, help desk articles contain links to fill out feedback forms on various issues. The table contains the most popular of them:
| Possible problems | Link to go |
| 1. Blocking. If your account has been blocked for any reason, you can try to restore it by filling out a special form. In case of serious violations of rules and regulations, access will most likely not be restored, but if the blocking occurred by mistake, it is worth trying to defend your case. | challenge the blocking |
| 2. Hacking. If your account is hacked, you should immediately report it, indicating the reasons for such suspicion. | report a hack |
| 3. Login problems. The form will be useful if you are unable to log into your account or have lost your password. | login |
| 4. Feedback. Anyone who knows how to improve certain functions can share their ideas with the developers | leave a review express your opinion |
| 5. Complain about impostors. If a profile impersonates another person or the page unlawfully represents any person or company, this must be reported by filling out the appropriate form. | impostors |
| 6. Problems with email. Is someone using your email address on Facebook? To resolve this issue, you need to notify the technical service. | the mail is being used by someone |
| 7. The page is unavailable. If while browsing Facebook a message appears that a page is unavailable, you must fill out a special form. | the page is not available |
| 8. Display a page or news feed. The news feed is displayed incorrectly, problems with the page - all this is solved in a special section. | page or strip |
| 9. Old publications. If materials published a long time ago do not load, they can be restored by using a special link. | restore publications |
| 10. Public pages. Functions are unavailable, settings do not work correctly, problems with creation - all issues regarding the public page are resolved here. | page problems |
| 11. Questions about advertising. The advertising service's help desk is as extensive as the main one. If there is advertising activity, at the very bottom of the page, after the main help sections, there will be an active feedback form where you can ask your questions. | advertising |
| 12. Problems with advertising. The form is in English, but there are specific problems that you can address: difficulties in creating and adding creatives, problems with promotion and with ad account settings. | creation and settings of advertising |
| 13. Payment for advertising. Difficulties with payments or payment methods can be resolved here. | payment for advertising |
| 14. Adding members to the group. If you cannot add new people to the list of participants, you need to contact support. | members of the group |
| 15. You need to delete the group. If a group is no longer needed, but you cannot delete it from Facebook, it is better to entrust this task to specialists. | delete group |
| 16. Events. If you can’t create a new event and send out invitations, fill out the required request. | invitations to events |
| 17. Group or event unavailable. If a message appears: group or event not found, you must report this and resolve the problem. If users cannot open your group, there is a separate form for this. | access to a group or event my group is unavailable |
| 18. Copyright and trademark. If someone illegally copies your content or takes advantage of your trademark, such behavior is highly discouraged on Facebook. | copyright infringement |
| 19. The photo does not load or is displayed incorrectly. You can complain about a problem or make suggestions on this issue. If you can’t select a photo to publish, there is a separate form for this. | photo photo for publications |
| 20. Flash uploader. This is an application that is responsible for uploading photos to Facebook. Sometimes, due to problems, a message may constantly appear asking you to update Adobe Flash Player, even if you already have the latest version. | Flash problems |
| 21. Video. For problems with video, there is both a general form and specific ones for individual issues. | video general form loading video the video disappears cannot be played webcam not available |
| 22. Shopping on Facebook. Any problems regarding purchased games and applications, refunds, payment methods can be reported in this form. | payment |
| 23. Problems with paying for any services. If you have problems paying for advertising, games, transferring donations, or other payments, you can try contacting us through another form. | payment by sections |
| 24. Problems in the mobile application. | mobile version |
| 25. Child's account. Parents or guardians can receive information about their child's account and customize advertising for them. To do this, it is necessary to provide notarized documents confirming this right. | get child's profile data set up advertising display |
It is worth noting that Facebook technical support resolves advertising issues quite quickly, especially if they are caused by technical problems.
Advertiser mistakes can also be corrected through an official appeal, but here you need to be patient and be prepared to remind yourself several times.
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Advertising Department – 3 Methods:
1) The first method is simpler, but you will have to wait a little longer for the answer:
- Log in to your advertising account (Ads Manager).
- In the upper right corner of the screen, click the help icon (question mark).
- A menu will open: popular articles and questions. Here at the top there is an active search line “Need help?”
- In addition, by scrolling down the menu, you can click the blue “Need Help?” button.
- The system will switch to the Facebook Business Help help desk for advertisers.
- Scroll down the page and click on the “Send email” line.
- You will be asked to check the section that the question relates to and then describe your problem.
- This is all. Advertising support promises to sort it out within one business day, you just have to wait a little.
2) The second method is suitable for advanced advertisers who are ready to defend their case:
- Go through all the steps of the first method up to the “Send an email” step.
- Next to the offer to write by email there will be a line “Write in chat”.
- The majority of Facebook support staff are located in the West, so the time zone is significantly different. To communicate online, you need to write to the chat during business hours.
- If everything coincides and there is a free employee, you can discuss all your difficulties with him and receive prompt assistance.
3) Third method (opportunity to complain about incorrect operation of the system):
- Login to Ads Manager.
- Click the help icon and scroll down to the very bottom.
- Select the line “Report a problem”.
- A window will appear where you need to indicate which category the request belongs to: report a problem or require help from the technical support team.
- There is no need to choose the second option; the system will still redirect you to the main help page.
- Select “Report a problem” and, following the prompts, fill out all the fields: in what question the problem occurred, its detailed description, it’s good if screenshots are attached.
In any case, it is better to communicate with Facebook technical support in English.
Lately it happens that answers come in Russian.
However, this does not mean that there is a Russian-speaking employee on the other side. Machine translation usually only brings misunderstandings; it is better to express your thoughts as simply as possible, but immediately in English.
Send a problem notification
www.facebook.com/help – Facebook help section.
Although Facebook strives to provide quality customer service and promptly resolve technical issues, problems may occasionally occur. Each participant is able to complain about a problem by writing a message. Head over to the Tell Me What You Think About Facebook Feature page and share your suggestion.
How to contact Facebook technical support
There are several ways to contact technical support.
Using the social network itself
On the top panel of the user page you need to find the “Quick Help” tab. From the offered options, select “Report a problem” and in the list of possible reasons for contacting, click “Something is not working.” Next, among the problem options that appear, you should determine the most suitable one and describe the reason for the request in the text field below.
A detailed description and attached screenshots will help Facebook support respond faster. You can view the answer with recommendations on the specified issue in the same “Quick Help” tab by clicking “New messages from support.” A chat will open where you can ask questions that will arise next.
Filing a complaint through the Better Business Bureau
To do this, you need to open the Better Business Bureau Facebook page. On it, click on the “Submit a complaint” button, which is located to the right of the “Leave a review” button. A list of possible appeal options will appear on the screen, where you need to select “Submit a complaint.” Next, the “GEB: qualifying questions” field will be displayed, consisting of 9 questions that can be answered “Yes” or “No”. At the bottom there are 2 buttons with which you can start over or move on.
The complaint form will be based on personal information and the type of complaint. When filling it out you should indicate:
- What is the problem;
- what was done to solve it;
- what questions arose.
Next, you need to select “Submit a complaint.” The email should arrive within 5 business days.
Filing an appeal against a disabled account
To file such a complaint, you need to open the help center page for the disabled account. On it, click the “Submit an appeal” link, which is located at the very bottom. Next, enter the email address or phone number associated with your account. After this, you need to provide a full name that matches the name you entered earlier and click “Select Files” to verify your identity using a passport photo, driver's license, etc.
After downloading the file, you need to fill out the “Additional Information” field. It can indicate the reasons why the account should not be blocked. After that, click “Send” and wait for a response.
Password recovery
On the Facebook login page, under the password line, you need to select “Forgot your password?”. After this, you should specify your name and email address or phone number (new or the one that was previously used as a login). A code will be sent to it. If an email address was provided, the code may end up in the Spam folder. After receiving it, you need to fill out the “Enter code” field and click “Continue”.
Community Help
To get an answer on a topic you are interested in in the Facebook help community, you need to click the “Ask a Question” button. Step-by-step instructions:
- Write the reason for your request in the field that appears, then specify the topic and click “Next.”
- Familiarize yourself with the suggested similar topics and, if there is no answer to your question, click the “I have a new question” button.
- In the field that appears, describe the problem in detail and, if possible, attach a screenshot. Next, click the “Publish” button and wait for comments from users who know the solution.
Why do you need a support service?
- Submitting complaints;
- Reviews;
- Obtaining reference information;
- Writing proposals.
Company employees do not consider some user questions. Typically, refusals are received by community members who have not carefully studied the rules of the social network. Messages containing offensive expressions or obscene language addressed to contact center representatives are also ignored. To ensure that you receive a response, compose your letter according to the rules.
