What is Yandex Music
In 2010, Yandex announced the launch of the Yandex.Music service, but then the project looked completely different. The mobile application, which is so popular now, was released in 2012. The first music services already existed in the West at that time: Spotify and Google Play Music. The Yandex application allows you to listen to songs and albums online, i.e. works as a streaming service, and also allows you to save your favorite tracks and albums for further offline listening - without an Internet connection. This is a very useful feature, especially in the metro and other public transport - where there is no mobile Internet or it works too slowly.
About 10 million people use Yandex Music every month. Now the service offers a month of free use for all new users - this is quite enough to understand all the capabilities of this service and in the future switch to a paid subscription or stay on the free plan.
Opening hours and peak hours
The support service is available 24 hours a day, 7 days a week. However, there are peak hours during which it is difficult to get a quick response.
Below is a graph of the average wait time for an operator response:
*hours are indicated in Moscow time
Important: the graph shows approximate information only. The number of calls may fluctuate and may not always correspond to the picture.
Green fields mean that operators always answer immediately - the waiting time does not exceed 15 seconds.
Yellow cells on the graph correspond to waiting times from 1 to 3 minutes.
The hours in which you will have to wait a long time for a response are shaded in orange: from 3 to 10 minutes.
The hours shaded in red correspond to the maximum load on the system. It is difficult to get an answer from the operator: many people are waiting in line.
The graph shows that the fastest way to get an answer to your question is early in the morning and at night. During the daytime from Monday to Friday, it is almost impossible to wait for an answer.
The above chart is relevant not only for the Yandex Money hotline. In the morning and evening hours, you can receive a response to an email within 2-3 hours. If you send a message during peak hours, its consideration may take several days.
How to use Yandex Music
After installing and launching Yandex Music for the first time, you need to configure:
- The application will prompt you to log in or register a new account. You can use your Yandex account (Yandex mail, Yandex money, etc.) or social accounts. networks (Vkontakte, Facebook, Twitter).
- The app will ask you to take a quick test to determine your musical tastes in order to make good recommendations specifically for you in the future. You can skip this step by clicking the "Later" button, but we recommend taking a little time and setting up recommendations, this will help you find music from your favorite artists and styles faster. Select a few favorite genres and click the “Next” button.
- Select a few favorite artists and click the “Done” button.
- The app will offer you 30 days of free use so you can fully test the music service. Click the “Try for free” button.
- Congratulations, Yandex Music is set up! Let's figure out how to use Yandex.Music. On the “Main” tab you can see new songs and playlists, the top chart of popular songs and current music selections. Just scroll through the main page, you will probably like something.
- The “Recommendations” tab contains tracks that you liked or might like. Recommendations are based on the data you provided during the Yandex Music setup process, and will change in the future depending on what kind of music you prefer when listening.
- The “My Music” tab contains music that you have added to playlists and downloaded for offline listening.
- On the “Search” tab you can find the track, album or artist you are interested in. On the “Catalog” tab, you can search through the entire music catalog; on the “My Music” tab, the search will be carried out only by songs that you have listened to, downloaded or added to playlists. You can type your query into the search bar or speak using your voice by clicking on the microphone icon in the search field at the top right.
- Try to find and play any song. A minimized player will appear at the bottom above the main menu tabs. To expand it, click on the player line.
- This is what the player looks like when expanded. Here you can pause and play the track again, just like in the miniature version of the player. There are also standard playback controls: you can scroll through tracks, put them on repeat and turn on shuffle - play in random order.
- If you like the track, click on the heart icon. The more often you mark your favorite tracks, the better Yandex selects recommendations for you. Also, after clicking on the heart, the track will be added to the “Favorite Tracks” playlist. You can view this playlist on the “Music” tab in the “Playlists” section.
- To see what you can do with the track that is currently playing, click on the icon with three horizontal dots.
- Here you can share the track on social media. networks, download it to your device, mark it as liked, add to a playlist, look up the lyrics, find similar tracks, go to the artist or album. To exit, click Close.
- To view the current playlist, click on the icon with three horizontal bars and dots.
- The List tab shows the tracks that are currently playing, this could be an album or a playlist. On the “History” tab, you can see all the tracks that you played previously. To close the track list, click the cross icon.
- To collapse the player, click on the downward arrow icon.
- Let's take a look at the Settings screen. Click on the gear icon.
- In the “Settings” section you can select the Internet connection mode. If you have paid mobile Internet or are in roaming, you can enable the “Wi-Fi Only” mode to protect yourself from listening via mobile communications. If you want to listen only to those tracks that you have saved (i.e. “downloaded”) previously, then switch to the “Offline” mode. If you don't like the light theme of the app, you can enable Dark Theme mode. If you have good Internet speed and the best sound quality is very important to you, you can enable the “High sound quality” mode.
Yandex Money hotline phone number
8 800 250-66-99 — Yandex Money support phone number
If the user does not want to wait for a response by email, he can call the helpline number. Calls within Russia are absolutely free.
The current contact phone number can be found on the Yandex Help website or on the main page of the official resource.
Yandex Money support phone number on the official website
Phone Yandex Money
Number 8800 is available for calls from any region of the Russian Federation. Residents of Moscow can call a separate number listed in Yandex Help. For citizens of other countries, Yandex has allocated its own line, also listed in contacts on the site.
The hotline operates 24 hours a day, 7 days a week. This was done so that residents of any time zone could consult on issues of interest.
When calling the specified number, a robot will answer the user. You will need to indicate the type of problem that occurred by clicking the corresponding number. After this, the client will be connected to a manager from one of the support departments. The operator will ask you to give the wallet number, details of its owner and describe the problem.
Important: the support operator will never require a login and password to log in. If this happens, you need to check the dialed number. Most likely it is incorrect, and scammers answered the phone.
Subscriptions are changing for the better: Connect your loved ones and accumulate points
In early August, it will be possible to connect loved ones to KinoPoisk HD and KinoPoisk + Amediateka subscriptions, and with the Plus subscription, all films and TV series from the KinoPoisk HD subscription will be available for viewing.
Also, two subscriptions will change their names:
- KinoPoisk HD subscription will become Plus Multi.
- Subscription KinoPoisk + Amediateka - Plus Multi with Amediateka.
Plus will remain Plus.
What films and TV series will be included in the Plus subscription?
All 7770 films, TV series and cartoons of the KinoPoisk HD subscription. Of those that were not previously available with a Plus subscription, these are “The Handmaid’s Tale”, “Babylon Berlin”, “Mr. Mercedes”, “The Walking Dead”, the “Interstellar” films, three “Hobbits”, all “Harry Potters”, films about Bond (James Bond!) and much more.
The entire KinoPoisk HD subscription catalog now.
Why share a subscription with someone?
Firstly, it is profitable: if you connect three more people to the Plus Multi subscription, then each will cost 75 rubles per month. Secondly, it’s convenient: everyone will have their own viewing history on KinoPoisk HD and listening history on Yandex.Music, and therefore their own recommendations. So, the cozy recommendations of dad, who loves good comedies, will not interfere with horror movies that mom loves, and vice versa.
All other subscription features will also be individual: Disk space, purchases on Beru! , trips by Taxi and Drive, etc.
How many people can be added to the Plus Multi and Plus Multi subscriptions with Amediateka?
You can add three more people to your subscription. Each of them will have access to all the benefits of a subscription: more than 7,700 films and TV series on KinoPoisk HD (with Amediateka even more), Music without restrictions, benefits in Taxi and other Yandex services.
Will the price of subscriptions change due to additional accounts?
For those who already use a subscription, the price will not change for another year, until early August 2021, while new features will become available in early August 2020.
Until the end of July, you can connect at the old price: 269 rubles per month for a KinoPoisk HD subscription, 649 rubles per month for KinoPoisk + Amediateka. For those who will subscribe later, the cost will be 299 rubles per month for Plus Multi, 649 rubles per month for Plus Multi with Amediateka.
Okay, then how can I connect my loved ones to my KinoPoisk HD or KinoPoisk + Amediateka subscription?
Go to the “Family Group” section in Yandex.Passport - from there you can invite three people to your subscription. They will be able to enjoy all the benefits from the beginning of August.
And if I don’t want to add anyone to my subscription, will there be a discount?
No, but if you currently have a KinoPoisk HD subscription and you definitely (definitely) don’t want to invite your loved ones to it in the future, then the new Plus is suitable for you - it is designed for one person and costs less, and the film catalog in early August will be the same big. You can connect up to 2 devices to Plus, not 10.
Tell us about the points
Anyone who has a subscription (Plus, KinoPoisk HD, KinoPoisk + Amediateka) has access to benefits on Yandex services: Music without restrictions, a large film catalog on KinoPoisk HD, discounts when ordering trips in the Taxi app and more.
Starting in August, part of the money that subscribers spend on Yandex services will be returned to them in the form of Plus points. With the accumulated points you can fully or partially pay for trips on Taxi and Drive, as well as cinema or theater tickets at Afisha. More opportunities to spend points will be added later. We will tell you more in letters and more.
By the way, about movie tickets. I have KinoPoisk Go - will anything change with it?
For the Hero tariff, only the name of the subscription included in the subscription will change: instead of KinoPoisk HD there will be Plus with the same capabilities. The HeroX2 plan will include a Plus Multi subscription, the benefits of which can be shared with your family. The number of views per subscription in both tariffs will not change.
Since the subscriptions have been updated, maybe now you can watch all films and TV series using them?
Unfortunately no. The timing of the transition of films to subscription is determined by the copyright holders. And subscription rights to some films and TV series are exclusively purchased by other platforms, and we do not have the opportunity to purchase them.
But we are constantly working to replenish the subscription catalogue, and many films that previously could only be bought or rented are being transferred there. For example, in June, we added more than 160 films from 21st Century Fox to our subscription, including such popular franchises as X-Men, Alien and Predator, Die Hard, and Ice Age. And also new exclusive series are constantly released in our subscription: the latest premieres are “Whirlpool” and “Brave New World”.
For what questions should you contact Yandex.Money support?
Yandex.Money users have the opportunity to seek help from the support service on absolutely any issue that in one way or another concerns this service. Over the phone, company specialists provide information only on general problems related to the operation of the interface or operations. The most frequently asked questions from clients relate to topics such as:
- opening a wallet on the portal;
- checking recent payments and receipts;
- logging into the service;
- linking new cards to the wallet;
- issue of a special “Yandex.Money” card;
- temporary closure of wallets, cards or current accounts;
- fraud related to both the wallet and the Yandex.Money card.
Representatives of organizations and individual entrepreneurs can resolve customer service issues, create online stores by phone with the support service, or receive information about the status of settlements.
What requests does Yandex support not consider?
On the Yandex.Money portal, support provides users with services in full accordance with the client’s status. This directly depends on its identification. The higher the user's status, the more opportunities he can take advantage of. The identified status is assigned only to those portal clients who have previously undergone identity verification.
You cannot authenticate by phone. To do this, you need to use one of the methods that are presented on the official Yandex.Money website.
With the help of technical support it is impossible to solve the following problems:
- passing identification to obtain the highest status;
- return of funds debited from a card or account;
- erroneous transfer of money from an unhacked wallet.
In order to solve problems with fraudulent withdrawals of funds to other wallets and accounts, you need to contact the police for help. The client must independently take care of ensuring the safety of his own login and password. Company representatives do not have access to this user data.
How competent are Yandex.Money technical support operators?
User safety is one of our main concerns. That is why the service developers have created a special technical department that promptly processes all requests and responds to them. To do this, just write to the portal’s hotline and receive help by mail. In addition, anyone can use the chat on the official website or the 24-hour telephone line.
Support representatives will help the user resolve the issue. They are competent in solving problems caused by clients due to their own negligence, or in correcting errors associated with human factors. In addition, company representatives can provide complete information regarding the operation of any site service or its function.
